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BETRAYED

Broken promises: How airlines have betrayed us

October 26, 2008

Airline passengers are usually a forgiving lot. When a flight doesn’t take off as planned, they understand. When they have to pay extra for a checked bag because of “higher” fuel prices, they oblige. But there’s one thing that makes them mad as hell.

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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BETRAYED

Broken promises: How airlines have betrayed us

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