You can’t help but stop. And stare.
Bermuda
Remember Jerry Ginnis, the traveler who booked a Bermuda vacation online, only to have the reservation taken over by a travel agent? The original story provoked an outcry from the travel agency community, and a follow-up post did little to placate it. I didn’t name the travel agency in either post because I wanted to wait for its its side of the story. Well, the wait is over.
What does a country owe you when its customs agents give you the once-over at the border, even though you’re completely innocent of any criminal activity? Should it refund your vacation? That’s the question Regina Hutchings, a social worker from Media, Pa., wants Bermudan officials to answer.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an