Janice Hudson’s mother passes away, and she is forced to change her upcoming flight with American Airlines. Hudson provides proof of her death, but one year later, the airline has neglected to refund her change fee. Can our advocates help bring Hudson some solace after a tragic event?
When Jon Dobson tries to get a bereavement rate on a Virgin Atlantic ticket, the airline forces him to purchase a high-priced ticket at the last minute but promises a refund for the difference between his airfare and a bereavement fare if he sends its agents the death certificate. But when he does so, the airline’s only response is deathly silence.
oyce Kosofsky was in Nairobi visiting her daughter when she received the tragic news that her mother had died back in Boston, 7,000 miles away.
When Richard Croce’s daughter dies suddenly while he’s in Venice, Italy, United Airlines asks him to pay $5,880 to get home. In economy class. Is that fair?
I’m going to let you in on a secret. American Airlines cases are some of the toughest we advocate. Why? Because we get more complaints about American Airlines than any other company — airline or otherwise — on this site.
It’s true that airlines come up with some of the most absurd rules in the travel business. If you have
When you’re in my line of work, you hear your share of sob stories. Few are as tragic as Charley Price’s, and few have as frustrating an outcome.
Walk-up fares are some of the most flexible — and pricey — airline tickets. But corner any airline employee at a party, and they’ll admit these super-high, unrestricted fares, which are purchased at the last minute, are meant to be paid by business travelers on an expense account.
Lori Kaufman didn’t mean to play the system. She just wanted to reschedule her flight so she could attend her grandmother’s funeral.