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BEDS

Half the room at twice the price

May 23, 2009

Even though she prepays for a hotel room on Hotwire.com, Elke Rist gets half of what she’s promised: just one bed and quarters the size of a “jail cell.” It will cost her twice as much as the room she reserved. Can the hotel do that?

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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