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BED AND BREAKFAST

“They know the squeaky wheel gets all of the attention”

March 24, 2009

Social media is making headlines in the travel world today, whether it’s my colleague Anita Potter’s wall-to-wall coverage of Cruisecriticgate, or my recent observations about the growing influence of travel bloggers. Both of these stories raise an interesting question: What happens when the travelers who wield new-media power are wrong?

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