Kurt Piemonte is annoyed when Expedia calls to tell him that his upcoming Airberlin flight to Barcelona has been canceled. He requests the next available flight and is stunned to find that there aren’t any — ever again. And a new shock quickly follows: A refund will not be forthcoming. Is there anything we can do to help?
Chantal Legge is supposed to fly to Toronto on an Alitalia flight from Rome, but the flight is canceled, and Alitalia rebooks her for the next day. But the new flight is overbooked. Legge ends up flying through Boston to get to Toronto. Alitalila promises compensation, but doesn’t deliver. Can we help Legge get what she is due?
Duncan Fox saw a glimmer of hope when Mexicana Airlines recently announced it would return to the skies. Back in 2010, he’d booked a flight from San Francisco to Puerto Vallarta, but shortly before his trip, Mexicana filed for bankruptcy protection and then folded.
Noah Markewich’s lost-luggage case had “lost cause” written all over it when he contacted me last week.
It’s no secret that the airline industry has seen better days. But how bad is it? Not as bad as the mainstream media would like us to believe, according to airline analyst Robert Herbst, who publishes the Web site Airlinefinancials.com. And not so good that we shouldn’t be cautious with future bookings, he adds.
Although Spirit Airlines denies reports that it’s on the verge of making massive cutbacks, there’s evidence the no-frills discount carrier is quietly dismantling its customer service department. And the worst may be yet to come.
Just when air travelers thought things couldn’t get any worse, they have. The competition to create the world’s worst airline is heating up, and the losers have already been decided. We are the losers.
Now that Frontier Airlines has filed for bankruptcy protection, it’s time to get serious about a game we bloggers haven’t played since 2002. It’s called airline deathwatch.