“People’s money disappears into black holes”

When Kamuran Alpural returned his broken refrigerator to Sears, the company promised him a refund of $1,000. Sears provided him with a transaction confirmation indicating that the refund had been issued to his account at Commerce Bank. But when Alpural checked his account the next day, the refund was not there. It didn’t show up in his account for five days.

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