British Airways lost Jean Perrotti’s luggage, and it stayed lost for six days. But that’s not why she contacted me. “Aside from the fact that they are asking for information I already sent to them, they are also requesting my banking information,” she says. “Their reason is that if they decide a settlement is due, [...]
BANK
When Robert Hillestad tried to withdraw £200 from an automatic teller machine in London last April, he got a bait-and-switch. Almost literally.
Automatic teller machine withdrawals are subject to all kinds of fees, to the point where Washington is getting involved. But new laws won’t protect you from ATM mischief when you’re overseas.
Just before the latest credit card bill was signed into law a few months ago, I predicted banks would start charging transaction fees for purchases made through an international company. I hate it when I’m right.
How’s this for a nightmare scenario? You visit an automatic teller machine while you’re in Europe. You ask for 270 euros. But it gives you nothing. When you return to the States, your bank insists on charging you for the transaction.
Here’s an odd case with a surprise ending that would probably make David Mamet proud. It’s about a refund gone awry and and unlikely solution that even this ombudsman wouldn’t have known to recommend.
Elliott is consumer advocate 
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