When Kamuran Alpural returned his broken refrigerator to Sears, the company promised him a refund of $1,000. Sears provided him with a transaction confirmation indicating that the refund had been issued to his account at Commerce Bank. But when Alpural checked his account the next day, the refund was not there. It didn’t show up in his account for five days.
When Robin and Arie Genchel heard from Chase that someone in France had charged over $11,000 to their debit card for a jewelry purchase, they had every reason to believe that Chase would stop payment of the charge. But the following day, Chase debited their bank account for the full amount of the charge – and more. And it won’t reverse the charge – even though it was clearly fraudulent.
It’s easy to think this is a travel site, considering all the airline and loyalty program complaints I handle every
President Obama did it recently to Syria. Steve Stokowski made one to a bank in Maryland. And I drew my line in the sand to a hotel in Canada.
Hold on to your wallet. Businesses don’t just want to get their hands on your cash when you’re on the
Tim Crawford tries to withdraw cash from an ATM in Las Vegas. He gets nothing, but his bank deducts $990 anyway. Is there a way to reverse it?
Jeanne Bowyer’s bank account is awash in fees, and her bank won’t stop them. Why can’t Wells Fargo help her?
Kimberly O’Connell’s mother died two years ago, and not a day goes by that she doesn’t think of her. That’s because Chase calls her phone with an automatic account notification for her deceased mother. At 4 a.m. Can’t they make the daily calls stop?
Dante Lee needs an important tax form from his bank. Without it, he could could face a significantly higher bill from the IRS. But his financial institution won’t help him. What should he do?
British Airways lost Jean Perrotti’s luggage, and it stayed lost for six days. But that’s not why she contacted me.
When Robert Hillestad tried to withdraw £200 from an automatic teller machine in London last April, he got a bait-and-switch. Almost literally.
Automatic teller machine withdrawals are subject to all kinds of fees, to the point where Washington is getting involved. But new laws won’t protect you from ATM mischief when you’re overseas.
Just before the latest credit card bill was signed into law a few months ago, I predicted banks would start charging transaction fees for purchases made through an international company. I hate it when I’m right.
How’s this for a nightmare scenario? You visit an automatic teller machine while you’re in Europe. You ask for 270 euros. But it gives you nothing. When you return to the States, your bank insists on charging you for the transaction.
Here’s an odd case with a surprise ending that would probably make David Mamet proud. It’s about a refund gone awry and and unlikely solution that even this ombudsman wouldn’t have known to recommend.