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AWOL

Help! My online travel agent is AWOL

June 13, 2009

When Martha Schmidt tries to cancel her airline tickets, her online agent promises to help her reuse the credit quickly. But after eight hours on the phone and an email promising a response “within four to eight hours” she feels as if she’s being stonewalled. Are her tickets missing in action?

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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