Kerry Drake’s mother was dying. She’d suffered from rheumatoid arthritis for decades and the drugs used to treat her condition had decimated her immune system. One morning his brother called him to say her time had come. Drake caught the next United Airlines flight from San Francisco, where he works for the federal government, to Lubbock, Texas, via Houston.
Talk about a squeaker! I’m looking at the votes for our 2018 Readers’ Choice Awards so far, and it’s a close one.
I’ve always been skeptical of awards, so when a friend suggested that I start one, I reflexively said “no.” “It’s not about you,” he countered. “It’s about your readers.”
Balloting starts today for the 2018 Elliott Readers’ Choice Customer Service Awards, brought to you by Allianz Travel Insurance, an annual recognition of companies that offer outstanding customer support and service.
It’s that time of year. Time for you to tell me what you think.
The American Society of Travel Agents yesterday named me its journalist of the year. I still can’t believe it. It feels like it’s happening to someone else. Actually, it is.
Tell us who you love the most! Balloting is now open for our 12th annual Reader’s Choice awards.
Chris Joseph’s flight doesn’t get booked the right way on Travelocity. Can his ticket be fixed?
Frequent flyer points are like a drug. There, I said it. We are all addicted. Ask anyone who travels if
You don’t have to click around too long online to find an award. They’re as common as pop-up ads —
People often mistake this site for one of those concierge services, thinking that I’ll fight every case regardless of its
It’s time to question one of the most basic tenets of travel: Everyone should participate in an airline loyalty program.
Today I’m introducing the Elliott Award for Excellent Customer Service, a weekly shout-out to companies that go above and beyond
Since this site published its first article back in 1996, one of the most common questions I’ve gotten from readers is: How do I know if a product is any good?
Nicholas Czapor books four Hilton hotel stays through a double points promotion. But the points never show up in his account, and now Hilton is offering him only a fraction of the promised award. Can it do that? And what recourse, if any, does Czapor have?
It’s too close to call. A review of several “worst of” lists suggests there’s a high concentration of awful hotels in the New York area, with one or two standouts outside of Gotham. The bad properties are also likely to be owned by one chain.
Southwest Airlines is the top air carrier in the United States. No, wait, it’s American Airlines. Hang on — make that Virgin America. The best hotel? The Peninsula Chicago. No, no. It’s The Waldorf Astoria in New York.