Nicholas Czapor books four Hilton hotel stays through a double points promotion. But the points never show up in his account, and now Hilton is offering him only a fraction of the promised award. Can it do that? And what recourse, if any, does Czapor have?
AWARD
It’s too close to call. A review of several “worst of” lists suggests there’s a high concentration of awful hotels in the New York area, with one or two standouts outside of Gotham. The bad properties are also likely to be owned by one chain.
Southwest Airlines is the top air carrier in the United States. No, wait, it’s American Airlines. Hang on — make that Virgin America. The best hotel? The Peninsula Chicago. No, no. It’s The Waldorf Astoria in New York.
Elliott is consumer advocate 
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