Never use these five cringeworthy phrases when you ask for help

Was it something you said? Is that the reason a company is ignoring your otherwise reasonable request for assistance? If you have to ask, the answer is probably “yes.”

Vacation rental expert offers tips on avoiding scams

Anthony Lipschitz is the chief executive of iStopover, a site that connects homeowners who have spare rooms to rent with travelers looking for affordable accommodations. With several high-profile cases of vacation rental customers being ripped off — including, ahem, some of my colleagues — I wanted to find out how to avoid becoming a victim.

Get smart. Sign up for the newsletter.