Now there’s a headline I never thought I’d write. In one short week, it seems I’ve offended sadomasochists and great white sharks with my commentary. I feel an apology is in order.
AUSTRALIA
First her flight is canceled. Then she misses another flight after her bus breaks down. Finally, Rebecca Canter decides to cancel her Australia tour. But her tour operator refuses her request for a refund. Can it do that?
Here’s a balloon disaster with a happy ending.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an