Even though Kim Ryan’s airline just went out of business, her online travel agent assures her she’ll still be able to fly to Hawaii for her honeymoon. But that doesn’t happen. She’s forced to buy a new ticket and spend an extra night on the island, and now the travel agency is dragging its feet on a refund. Can this honeymoon be saved?
ATA
It’s been two years since Niel Bratteli bought a roundtrip plane ticket from Dallas to Boston for his son. The airline, ATA, stopped flying from Boston to Dallas and his online travel agency, Travelocity, promised Bratteli a refund. But countless calls and e-mails later, there’s no sign of the money. What’s wrong?
Elliott is consumer advocate 
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