When Stefanie Rasimowicz finds out the pool at her resort hotel will be closed during her vacation, she faces the prospect of a ruined honeymoon. The hotel is apologetic, but offers her no alternative except to use another nearby pool. Can it do better? Should it?
What's the book corporate America doesn't want you to read? Find out now -- or you could get scammed.
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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side. -
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