Heather Lockridge and her husband thought they would be checking into the honeymoon suite at the Ocean Maya Royal in Cancun, an all-inclusive beachfront resort described as the embodiment of “exotic serenity.” After all, it was their honeymoon.
APPLE VACATIONS
Sandra Sitarski’s flight to Cancun is rescheduled and then rescheduled again. Her tour operator offers her two $50 vouchers, which can only be redeemed on a future vacation purchase. Is that enough? Aren’t there any rules that would protect her from losing a day of vacation?
Loyd Jobe’s honeymoon doesn’t get off to a good start when his flight is canceled. His airline sends the newlyweds on their vacation the next day, but they must pay for an extra night in their hotel. Is that fair?
Michele Keller was all set to take a dream vacation to the Dominican Republic through Apple Vacations last year, when her significant other fell ill. After he took an unexpected turn for the worse, she learned that the insurance on her vacation didn’t cover her the way she though it would. Now she’s holding a voucher for a vacation she’s never likely to use.
Donald Dinsmore’s daughter and son-in-law cancel their Mexico trip and are promised a refund by Apple Vacations. But even though they bought cancellation insurance, they’re only being offered a fraction of the price they paid. What can they do?
Her vacation package includes transfers from the airport to her hotel. But when she lands in Kingston, Jamaica, there’s no van to pick her up. What does N.M. Johnston’s tour operator, Apple Vacations, owe her?
Elliott is consumer advocate 
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