When Brianna Ryan received notice that her American Airlines flight was delayed, she worried that she wouldn’t have time to make a connecting flight. According to Ryan, an American customer service agent promised that if she booked a new flight on another airline, American Airlines would pay for it. But when she sought reimbursement for her new airfare, American denied her request.
Fear is a staple of the American consumer. But it shouldn’t be.
American Airlines lost Tom Leadbitter’s suitcase. Five months ago, the airline agreed to issue Leadbitter a partial reimbursement. He’s still waiting.
Kathleen Dowsek’s case is like a favorite movie you watch over and over. You’re not even sure why you watch the film, but there’s something about it that fascinates you.
Pamela Doherty’s American Airlines flight is delayed. A representative tells her to book a new ticket, but then the company refuses to reimburse her. What now?
Kramer Lucio recently flew from Houston to Tulsa for a week of business, taking an American Airlines flight with a connection in Dallas. But when he deplaned in Tulsa, he found that his bag didn’t make the connection when he did. It was still in Dallas.
The world’s most complained-about airline just did something really nice for CiCi Williamson on her red-eye flight from Philadelphia to Paris.
When your flight is canceled, do you deserve a refund? Before you say “yes,” meet Ho-Hsin Huang.
Heather Newgen’s 88-year-old uncle is a newbie to air travel. And by “newbie” I mean he’s never flown.
Donna Whalen played American Airlines’ credit card game, thinking she’d get “free checked bags.” She lost.
Wayne Brumett wanted to take his family on a Disney vacation, and he spared no expense. In May, he purchased six first-class round-trip tickets on American Airlines between Sacramento and Orlando, at a price of more than $9,700. He planned to travel with his wife, son, daughter-in-law and two grandkids.
Are advance seat reservations a scam? To many readers of this site, they are. Period.
When I think about the benefits of airline mergers, I’m reminded of Karen Griffin’s story.
Did you know that when it comes to customer satisfaction, the United States falls short of the top 10, behind Russia, Poland and Chile? That the worst industry for service is social media? Or that the worst time to contact customer support is after 6 p.m.?
Nick Pilolla thought he’d made a reservation at the Renaissance Aruba Beach Resort & Casino through Otel.com, a European travel website.
When it comes to this weekend’s Travel Troubleshooter column about a Disney vacation that lacked a little magic, there’s no middle ground. Either you side with the unhappy visitor whose monorail broke down and whose room wasn’t up to his standards, or you believe the real victim was the Mickey, who compensated the customer in the end.