When you ask for too much, your rightful claim can be overlooked

Taylor Jennings has a tough time getting his bags from Baton Rouge, La., to Cleveland. Then his flight home to Louisiana is canceled. Rather than wait three days for a new Delta Air Lines flight, he takes matters into his own hands by buying his own ticket from American Airlines and returning home the next day. Naturally, he expects Delta to reimburse him for his American ticket. Unfortunately, this was not the best way to handle the situation. Can our advocates help him get reimbursed nevertheless?

Having a complicated citizenship caused an expensive problem for this traveler

Leon Razzon is convinced that his daughter, Lora, should have been permitted to fly from Raleigh-Durham to Istanbul with only a U.S. Passport, which was about to expire, and a Turkish citizen card. American Airlines denies her boarding — and now he wants compensation.

Venezuela is not safe for tourists. Can I get a refund on our tickets?

Jorge Taborda and his wife decide to take a trip with their children to Venezuela to visit extended family. But now that they’ve taken a closer look at the current economic and political situation there, they would like to cancel their tickets and receive a refund. Can they?

I was detained in Abu Dhabi. Shouldn’t American pay my expenses?

Caroline Martorano was on her way back to the U.S. from Sri Lanka, and during a stopover in Abu Dhabi, she says she was detained for not being appropriately dressed, causing her to miss her connecting flight. She also says her detainment was American Airlines’ fault because it tried to charge a canceled credit card.

Why won’t American Airlines pay me for my new flight?

American Airlines canceled Gabriel Baisan’s return flight because of a shortage of crew members. With no American flights available until the following day, Baisan was forced to book a flight on Southwest Airlines. He could not miss another day of work. Baisan is asking American to reimburse him for a portion of his ticket. American’s answer? No.

American Airlines told me the fare was $169. Then it charged me $1069

Dale Allen and his girlfriend are looking forward to a tropical vacation in Cancún. Unfortunately, they arrive at the airport too late and miss their flight. Wanting to leave immediately, they buy one-way tickets at the American Airlines counter. Allen is sure the agent said that the tickets cost $169 each — so why is his credit card charged $2,400?

Now that I don’t need the miles I purchased, can I get a refund?

Jessica Peterson wants a refund for her American Airlines miles. She bought 17,000 miles to cover the cost of a ticket, but then American Airlines lowered the number of miles needed for the transaction. Now, the airline is balking at helping her undo the transaction.

Booked in business class — confirmed in economy

When Lars Koch checked his flight confirmation, he discovered something troubling. He had expected to be seated in business class on each leg of his round-trip flight on Airberlin to Germany. But the confirmation showed that he was to be seated in the back of the plane for two legs of his trip.

A crewmember just ordered me off the plane. Do I have to obey?

United Airlines has been in the news a lot lately and the stories have been disturbing. It’s been so disturbing to reader Janis Dolnick, who has two upcoming flights booked on United, that she wrote to us to ask what rights she has, if any, should she be asked to leave a flight.

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