After a trip to the ER, Celebrity cruises into exceptional customer service

Greg and Linda Smith’s well-deserved Celebrity cruise to Alaska was just what the doctor ordered.

But their doctor’s orders quickly changed to emergency care just before departure when Linda needed surgery — stat.

Before anyone could ponder the possibility of bidding buh-bye to their pricey cruise investment, Celebrity stunned the Smiths, of Boulder, Colo., with a huge save.

Delta’s spontaneous goodwill gesture is a welcome act of kindness

James Hager and his wife are looking forward to a relaxing trip to Arizona after she finishes her treatment for a brain tumor. Unfortunately, before they can leave, they receive the troubling news that she needs further treatment. Can Delta provide some relief?

I already have auto insurance, so why is Europcar forcing me to buy it for my car rental?

When Allison Blake rents a car through Hotwire for her trip to Mexico, she is forced to purchase auto insurance coverage even though she already has it through Allianz. Can our advocates persuade Hotwire to refund Blake the cost of the insurance she didn’t need?

No, Allianz does not consider being arrested as a “trip interruption”

When Tamra Corrigan’s husband is involved in a vehicular accident in the Dominican Republic, he is taken into police custody. This frightening situation ended with the five-member Corrigan family being escorted by staff from the U.S. Embassy to the airport for immediate removal from the country.

What if your circumstances change during your trip?

I’m a scuba diver. An avid scuba diver.

But does my passion for being underwater line up with my travel insurance policy? Kind of. I have an annual policy through Allianz Travel Insurance. It covers scuba diving but it excludes “all extreme, high risk sports.”

What’s not covered by travel insurance?

If I’ve seen Claire Richardson’s question once, I’ve seen it a hundred times. Maybe even a thousand times.

“Before I purchase plane tickets, I need to know which company to buy insurance from,” she says. “Is there any other issue I should pay attention to?”

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