Lee Makela wants to know: “How to change my name on a Delta ticket”? It’s not for him, but his
When CheapOair misspells the name on Jessica Vogol’s airline ticket, she tries to fix it. Is it too late to make a correction — and will she have to buy a new one?
When Susan Chibnall and her husband cancel their tickets to Switzerland, United Airlines promises them they can use their credit for a year. So why have their tickets expired?
Christopher Knott-Craig makes a tiny mistake when he books his tickets to South Africa — he inadvertently adds an extra letter H to his name. If you are a regular reader of our site, then you know how this story ends — or do you?
When William Pierce tried to check in for his return flight from Dubai, an airline representative told him that his ticket had already been used. In order to return home, he had to pay for a new ticket. He doesn’t understand why. Neither do our advocates.
When is an e-ticket not an e-ticket? Liz Fouksman found out the hard way when KLM refused to honor her reservation, forcing her to buy a new ticket.
After Jutta Baumgarten orders airline tickets through CheapOair, she discovers that her last name has been misspelled. Her only option is to buy another ticket and eat the loss. Is that fair?
Donna Pucciani might be forgiven for thinking Expedia is trying to earn its high ranking as one of the most-complained-about companies on this website. After she and her husband, Peter Bostock, experienced what they call “price-gouging,” you probably would, too.
If the price of your flight falls after you book it, you should be able to get a partial refund. At least that’s what Sarah Boardman thought.
Denise Morin has emergency surgery for a detached retina. Why can’t she get a refund for her plane ticket from
Liz Vivas is stuck with an “invalid” ticket on a codeshare flight from Columbus, Ohio, to Lima, Peru. But who’s responsible?
When Loren Witkin says that he shopped around for a new car, you can take him at his word.
Greg Melgares is a patient guy. But even his patience has limits. The refund from Southwest Airlines he’s been promised for a year still hasn’t arrived. Will the airline ever pay him?
When Joseph Barclay cancels his flight to Paraguay, his online travel agency issues a voucher that can be used within a year. But now the company claims there is no voucher. Is the money lost?
When Cecilia Tanaka tried to buy tickets to Japan on Expedia, she was charged twice. She filed a dispute with her credit card, thinking it was a simple misunderstanding. It wasn’t.
Barney Harford is the president and chief executive officer of Orbitz. One of the first things he did when he took over eight months ago was institute a “total” price for hotel rooms, making it the first of the major online travel agencies to do so. He also launched a campaign to lift travel restrictions to Cuba imposed by the American government during the Cold War. I asked Harford why he decided to take on prices and politics so early in his tenure.
Frank Santa Maria buys two tickets to Italy on Expedia. But when an agent misspells his wife’s name, he must embark on an odyssey to ensure she’ll be allowed to use her tickets. Will he be successful?
The roundtrip airfare from Madison, Wis., to London is a reasonable $305 on American Airlines — until you add taxes, fees and fuel surcharges. Then it’s $691. Delta Air Lines charges $742. Wait, make that $942 after you add in all the mandatory extras. And Lufthansa? $580. I mean, $1,034.