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AIRLINE TICKET

The Expedia ticket vouchers that never existed

November 11, 2011

When Joseph Barclay cancels his flight to Paraguay, his online travel agency issues a voucher that can be used within a year. But now the company claims there is no voucher. Is the money lost?

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“I am feeling a bit hopeless”

June 24, 2010

When Cecilia Tanaka tried to buy tickets to Japan on Expedia, she was charged twice. She filed a dispute with her credit card, thinking it was a simple misunderstanding. It wasn’t.

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Orbitz’ Harford: Quoting a total price is “a strategic priority for us”

September 11, 2009

Barney Harford is the president and chief executive officer of Orbitz. One of the first things he did when he took over eight months ago was institute a “total” price for hotel rooms, making it the first of the major online travel agencies to do so. He also launched a campaign to lift travel restrictions to Cuba imposed by the American government during the Cold War. I asked Harford why he decided to take on prices and politics so early in his tenure.

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A typo on my airline ticket

June 6, 2009

Frank Santa Maria buys two tickets to Italy on Expedia. But when an agent misspells his wife’s name, he must embark on an odyssey to ensure she’ll be allowed to use her tickets. Will he be successful?

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Airfare absurdity: 6 tips for navigating the new world of airline tickets

March 1, 2009

The roundtrip airfare from Madison, Wis., to London is a reasonable $305 on American Airlines — until you add taxes, fees and fuel surcharges. Then it’s $691. Delta Air Lines charges $742. Wait, make that $942 after you add in all the mandatory extras. And Lufthansa? $580. I mean, $1,034.

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