Ron Patton’s trip to Turkey went from impending to impossible when Turkey stopped granting tourist visas to U.S. citizens. But Turkish Airlines won’t explain — to him or to our advocates — why it refuses to refund his airfare.
TAR Airlines offers Michael Fried a refund or a generous credit after it cancels his friend’s flight. Why won’t it do what it promised?
Samuel Lisenco needed to go to Texas for a wedding, so he booked a flight on American Airlines with a connection in Dallas. But crew scheduling issues caused American to cancel his onward flight, and he ended up back home.
Janice Dittman expected a full refund when she canceled her Virgin Atlantic flight from San Francisco to London. Instead, the carrier credited her for the taxes and offered no apologies for pocketing the rest of her money.
Lisa Stewart’s parents abruptly end their trip to Israel after her mother’s stage 4 cancer diagnosis. Can they get a refund on the airline ticket change fees?
After Evelyn Morton’s Porter Airlines flight from Toronto to Washington, D.C., is canceled, the airline offers to put her in a hotel for two days. She has a better idea, but will Porter go for it?
When Sherri Liles’ flight on Lufthansa is changed, she and her husband lose their prepaid bulkhead seats. They’re still waiting for Lufthansa to refund their prepayment. Can our advocates speed things up?
An American Airlines representative promises Kolby Harold that her refund will arrive in five days. But it doesn’t. And now there’s no record of that conversation. Can anything be done?
Kavita Burra’s mother purchases round-trip business class tickets from India to the U.S. but a misses a connecting flight from the U.S. to India. This causes her to be rebooked in an economy seat. Can we help Burra receive reimbursement for the difference in fare?
Susan Morin books a trip to Las Vegas through Sun Country Vacations for herself and her husband, but the agent has them departing on the wrong day. Can we help her get reimbursement for the ticket change fees?
After Patti McGuire books a flight using air miles, she gets a breakdown of how the miles were calculated and isn’t happy. Can we help her retrieve some of her miles?
Many of the cases our advocates handle involve securing refunds for travelers from companies that are slow to issue them. Colby Shaw has the opposite problem.
If an airline offers you compensation in the form of a voucher, be sure you understand the rules and conditions that come with it. Andria Benjamin of the United Kingdom didn’t. That led to a dispute with American Airlines that she couldn’t win.
When Jon Dobson tries to get a bereavement rate on a Virgin Atlantic ticket, the airline forces him to purchase a high-priced ticket at the last minute but promises a refund for the difference between his airfare and a bereavement fare if he sends its agents the death certificate. But when he does so, the airline’s only response is deathly silence.
When Shakera Bland wanted to go to Paris, she booked a nonrefundable plane ticket through a third-party site. She expected a week in Paris but when her plans changed, she got a headache instead. Now Bland wants our assistance with a refund. But can we help?
Jessica Peterson wants a refund for her American Airlines miles. She bought 17,000 miles to cover the cost of a ticket, but then American Airlines lowered the number of miles needed for the transaction. Now, the airline is balking at helping her undo the transaction.
Stop me if you’ve heard this one before. Kahtan Daker bought a ticket on Turkish Airlines and said he canceled it 20 minutes later (“within the 24-hour grace period,” he told us). The airline is refusing to refund his money.
When Leslie Hammond’s flight to London is canceled, she calls off her vacation. Why won’t American Airlines refund her ticket?
Even though Sampath Radhakrishna cancels his son’s airline ticket within 24 hours, his refund is missing in action. Now his credit card bill is due. Can the airline expedite the refund?
Wendy Bell has been waiting for a refund on an unused airline ticket since last summer. What’s the holdup? And who can help her get the missing money?
British Airways owes Denis Barreto a refund, and promised to send it to him. But that was eight months ago.
When Katherine Welsh cancels her trip to Edinburgh, she is told that she will get a refund. Or will she? And from whom? If only they could find her paperwork.
Sanchit Joshi’s parents were looking forward to their upcoming trip to India, paid for by Joshi. But when they couldn’t travel, Joshi forfeited the cost of their airfares — and he can’t get it back.
When Doreen Hogle and her husband are forced to cancel their trip to Italy, Expedia offers them credit for their Alitalia air tickets, which expires on a specified date. But that date is coming up, and the Hogles haven’t been able to use the credits to rebook the trip through Expedia. Can our advocates get the Hogles an extension of the deadline or a refund for their canceled trip?
Expedia promises Victor Wilson a refund on his airline ticket after a rebooking goes bad. Where’s the money?
When David Abelson purchased roundtrip airfare to Vienna, he learned a valuable lesson about passport requirements. Unfortunately, he learned them just a little too late to save his vacation.
At first glance, Siafa Sherman’s case should have been straightforward. According to Sherman, she paid for a refundable air ticket on Lufthansa, which she then canceled — and was due a refund. But when both our forum staffers and regular advocacy team took a look at Sherman’s paperwork, they realized that Sherman’s ticket was not refundable — and Sherman was not happy to hear that.