Another grateful consumer who actually helped herself

Our organization employs many writers, editors and production people. We are volunteers, thus we do not receive money for our work. We do, however, get paid in another kind of currency — the satisfaction of knowing we’ve helped fellow consumers.

Now that I don’t need the miles I purchased, can I get a refund?

Jessica Peterson wants a refund for her American Airlines miles. She bought 17,000 miles to cover the cost of a ticket, but then American Airlines lowered the number of miles needed for the transaction. Now, the airline is balking at helping her undo the transaction.

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