Is a two-hour delay worth 25,000 American miles?

When Maurice Woolman’s flight from Berlin to Madrid was delayed, he worried that he wouldn’t be able to make his connection to Miami, which was scheduled to take off 70 minutes after his arrival in Madrid.

It wasn’t my fault. Why should I be penalized for missing my flight?

It just wasn’t David Ababio’s day.

His back was injured and he couldn’t walk quickly. Then the airport bus wasn’t running. He arrived at the KLM counter ten minutes too late to check in for his flight. And then he learned that KLM considered him a “no-show” for his flight and canceled his itinerary.

When a flight delay results in an involuntary downgrade, is a refund due?

Kavita Burra’s mother purchases round-trip business class tickets from India to the U.S. but a misses a connecting flight from the U.S. to India. This causes her to be rebooked in an economy seat. Can we help Burra receive reimbursement for the difference in fare?

I just wanted to fly home from Paris. Why was my ticket invalid?

When Ramiro Cruz is prevented from boarding his flight home from Paris, he asks our response team to help him recover the cost of his new air ticket. Can our advocates cut through a fog of code-sharing and contracted fares to get Cruz his airfare back?

Are you as confused as these travelers about United’s upgrade system?

When Marco Lippman booked his United Airlines ticket for a flight from San Francisco to Frankfurt, Germany, he received a message that “four tickets were left at this price” that qualified for upgrades. But when he tried to upgrade his ticket, he found himself on a waitlist. And United’s website still contained a notation that upgraded tickets were available.

Booked in business class — confirmed in economy

When Lars Koch checked his flight confirmation, he discovered something troubling. He had expected to be seated in business class on each leg of his round-trip flight on Airberlin to Germany. But the confirmation showed that he was to be seated in the back of the plane for two legs of his trip.

Why I hate airline code-sharing and — why you will, too

How much do I hate airline code-sharing? Let me count the ways.

I could offer a lot of persuasive answers, starting with the many code-share catastrophe cases we receive every day on this site. I could also point out that code-sharing is a euphemism for passing off someone else’s flight as your own, or in the language of reality, lying.

But I also have personal reasons for detesting code-sharing. They came from my own recent disaster involving Emirates and JetBlue.

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