I witnessed a murder and I needed to cancel my Spirit flights

After witnessing a horrific crime in front of her home, Holly Jackson needed to cancel the Spirit Airlines tickets she purchased through CheapOair.com. The online travel agency wouldn’t help her, and Spirit initially said it “couldn’t” help her. Now what?

Who benefits from a difficult airfare refund process?

If you’ve ever tried to get a refund from an airline, you know how tedious it can be. The forms. The bureaucracy. The delays.

You can probably relate to someone like Eric Amundson, who recently tried to get his money back for his airline tickets, checked baggage fees, and preferred main cabin seat fees after American Airlines canceled his flight from Jackson, Miss., to Charlotte.

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