After witnessing a horrific crime in front of her home, Holly Jackson needed to cancel the Spirit Airlines tickets she purchased through CheapOair.com. The online travel agency wouldn’t help her, and Spirit initially said it “couldn’t” help her. Now what?
After his wife’s death, David Townsend asks for a refund of their airline tickets. Only one ticket is refunded. Can he get full reimbursement?
Joal Miller contacted us several months ago, asking how to find the best prices for airfare.
The FAQ section of our website contains information about searching for the lowest airfare, and was a resource available to Miller.
What’s an airline ticket? That’s not a trick question. Two major airlines — Delta Air Lines and United Airlines — are quietly challenging our most basic assumptions. Another major carrier is expected to do the same any day now. And passengers, and the government, are pushing back.
When her flight was canceled, Val Robinson expected a refund. Instead, she was threatened with a collection notice.
Donna Pucciani might be forgiven for thinking Expedia is trying to earn its high ranking as one of the most-complained-about companies on this website. After she and her husband, Peter Bostock, experienced what they call “price-gouging,” you probably would, too.
No question about it, airlines have some of the most restrictive rules in American business. In the travel industry, nothing compares to the fine print in an airfare.
If you’ve ever tried to get a refund from an airline, you know how tedious it can be. The forms. The bureaucracy. The delays.
You can probably relate to someone like Eric Amundson, who recently tried to get his money back for his airline tickets, checked baggage fees, and preferred main cabin seat fees after American Airlines canceled his flight from Jackson, Miss., to Charlotte.
Ken Johnson contacted us about something that seemed simply unfair. After visiting the Norwegian Air website and purchasing two round-trip premium economy tickets from Oakland to London for his upcoming Norwegian cruise, he experienced a bit of buyer’s remorse.
Chuck Chiarello’s bucket list vacation to Alaska got off to a false start when his flight was canceled. It ended on a wrong note when his travel insurance company refused to cover some of his expenses associated with the cancellation.
When Eric Childs books the wrong dates for a trip through Priceline, he thinks his entire vacation is lost. But maybe it isn’t.
Do American consumers want to be deceived?
Do they like being lied to?
The U.S. House of Representatives’ suspension calendar is an unlikely ground zero for a midsummer battle over airline ticket advertising.
Mention a “custom” airfare to Joan Eisenstodt, and she’ll admit that she’s worried.
Will the real airfare transparency bill please stand up?
At best, the proposed Transparent Airfares Act of 2014, a bipartisan bill introduced this month in Congress, would open a
One way or another, the way you buy an airline ticket is about to change.
Douglas Kauffman had the misfortune of being booked on the Celebrity Millennium. You may recall the propulsion problems that caused a string of cancellations late this summer.
Sue Marcus was looking for a flight from Washington to Tulsa. Instead, she found trouble.
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What would you do for a cheap airfare?
Your airline ticket isn’t what it seems to be. I’m reminded of that whenever I hear from readers like Heidi
Enjoy the government’s new airfare rule. It might not last.
Should I wait for a fare sale or buy my airline ticket now?
Cruise refunds. There, didn’t your blood pressure just go up? Mine sure did.
In a word: fees. Lots and lots of fees.
The most volatile airline ticket prices in America are between Atlanta and Las Vegas, a new survey by Yapta has found. Fares between those cities changed an astonishing 2,472,916 times since the beginning of the year. That’s roughly once every six seconds.