Here’s what happens when an airline can’t get its story straight. It ends up with a passenger like John Campagna, who nearly forced to abandon his “babies” in Honolulu.
AIRCRAFT
How do you know that the rules restricting electronics on planes are impractical? When you see a crew member openly texting at 36,000 feet.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an