When Michael Germano finds himself stuck in a smoky Airbnb rental in Mexico, he turns to our advocacy for help. Can we do anything for him?
When Yogendra Sagar complained to Airbnb about two stays in India it gave him the cold shoulder. So he sued the CEO — and won. Now Sagar not only wants his money, he wants to report Airbnb’s CEO to the three credit bureaus — and he wants us to help him do it.
Madeline Gaffney leaves her Airbnb rental after she discovers it’s in a crime-ridden neighborhood. Can she get a refund?
When Jennifer Tudor rented an apartment in a Brooklyn brownstone through Airbnb, she may not have understood what to expect. Unfortunately, this led to an unpleasant rental experience for her — and for the owner. She claims to have discovered the worst Airbnb ever. Could that be true?
When Mary Gaetz-Scholtz planned a trip to Las Vegas, she was not anticipating that her biggest gamble would be on her booking with Airbnb. Unfortunately, this thoroughly unsatisfactory rental was anything but a winner, and now Scholtz wants a complete refund. Can we help?
When Ericka Wilson and her sister plan a girls’ getaway to San Juan, they aren’t expecting grand luxury at their Airbnb rental — but they do expect to be able to lock the front door. Now they want a refund after their three-hour stay.
Some of our cases are relegated to the Case Dismissed file simply because of the attitude of the consumer. Bonnie Lym’s story was almost one of them.
Mention Colorado Springs and you probably think of Pikes Peak, the highest mountain in the southern Front Range of the Rockies, or the Broadmoor Hotel, the historic resort nestled in the hills overlooking the city.
But what happens when you take both of those out of the picture, plus most of the other tourists?
David Christophe books an Airbnb rental in St Thomas. But then Hurricanes Irma and Maria devastate the island. So why won’t Airbnb or the owner agree to cancel and refund his money?
Andrew Laughlin’s circumstances are unfortunate. First, he lost his home to a hurricane this summer. Then he needed to spend three months in Houston for cancer treatment.
And then, Airbnb kicked him out of his rental.
At least that’s how he sees it.
Susan Felderman says that she recently booked a “fragrance free” Airbnb rental. But did she?
It’s 2 a.m. and it’s 49 degrees in my bedroom. I wrap myself in a cover and hobble through a pitch-black living room, feel my way past the tiny kitchen, and jab the thermostat in the hallway.
50 degrees, it lights up.
Karen Wall bails on her Airbnb Paris rental after her host switches apartments and she can’t access the unit early. Does she deserve a refund?
When Ricardo Perez discovers a urine-soaked mattress at an Airbnb rental, he thinks he’s entitled to a refund. Airbnb disagrees. That’s when Perez calls on our advocacy team.
When Anastasiia Grakova cancels her Airbnb reservation, she discovers Airbnb won’t fully refund her deposit because her reservation is “long-term.” Should our advocates help her try to get a refund for the remaining balance of her deposit?
When Sandy Sloane planned her 10-night trip to Prague, Berlin and London, she booked her family’s accommodations through Airbnb. After two nights at the first Airbnb in Prague, she was certain she had bedbug bites all over her body. What she did next (and what she didn’t do) made it impossible for us to take her case.
When Joel Brown checks into his Airbnb rental, he quickly finds he needs to check out. When the host puts him in an alternative accommodation, it isn’t suitable.
Thuy Nguyen was excited about the family vacation in France that she had planned.
Before you rent another vacation home, listen to Tim Kerin’s story.
When Kerin, a small-business owner from Damascus, Md., recently rented a home through a no-name rental agency in Costa Rica, he noticed something peculiar: The generous floor-to-ceiling glass window in the master bathroom offered a commanding, but somewhat compromising, view of the Pacific Ocean from the toilet seat.
Kerli Kundla desperately wants a refund for her canceled Airbnb reservation. But even though her host was willing to issue her a partial refund, Airbnb was not.
Julie Duteau used Airbnb during a recent trip to Mexico with her husband. She found the $27 per night apartment unacceptable and left early. She wants a refund from Airbnb, but it wants even more money from her. Can we help?
The New York City Marathon draws visitors from all over the world to run through the five boroughs of the city. Among those who competed this year was Milton Lorig, who reserved lodgings through Airbnb for his stay. At least, that’s what he thought.
When Mary Rush booked and paid for an Airbnb accommodation, she received a receipt that she had paid in full for the reservation. Except she hadn’t. When does paid in full mean that you’re not paid in full?
Mimi Armstrong has a bad experience with an Airbnb rental in Vancouver, British Columbia. As a result, she spends two nights at a Hampton Inn. Will Airbnb reimburse her for her hotel costs?
When Bob Yoo and his family checked in at their Airbnb rental in Bellevue, Wash., they found trash everywhere, soiled carpets and cobwebs in the corners. The house was uninhabitable.
When Sandra Sabatini booked a short-term rental apartment in Vancouver this summer, she got more than she bargained for.
Within 15 minutes of making his reservation, Artur Rzadkowolski noticed the dates of his request had been changed. When the error could not be resolved, he canceled his reservation, but only received a partial refund from Airbnb.