Those four missing letters on your child’s airline ticket will cost you $2,000

Damon Terzaghi plans a trip to New Zealand to introduce his recently born child to his family. When making the reservations, he mistakenly uses his stepson’s nickname on one of the four tickets. Of course, it doesn’t match the name on his stepson’s passport.

A self-booking mistake cost this traveler $1,300

Last March, Sharon Mixon bought two tickets from Orlando to Auckland, New Zealand. But a month before departure, she realized that the names on the tickets didn’t exactly match the names on their passports. In today’s travel environment that could have created big problems during their trip. As it turns out, it created big problems before the trip even began.

No transit visa — and now, no refund

When Gurvinder Sandhu bought airline tickets for himself and his girlfriend, Veerpal Kaur Sidhu, for a trip from Toronto to Melbourne, Australia, via Houston and Auckland, New Zealand, it didn’t occur to him to ask about the paperwork they would need to travel. If he had done so, they might have departed on the flights they booked instead of being grounded at the Toronto airport — and he wouldn’t have had to seek help in getting a refund.

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