Damon Terzaghi plans a trip to New Zealand to introduce his recently born child to his family. When making the reservations, he mistakenly uses his stepson’s nickname on one of the four tickets. Of course, it doesn’t match the name on his stepson’s passport.
Clark Fetridge thought his recent vacation to Australia and New Zealand would be a perfect opportunity to catch up on his in-flight e-book reading.
Last March, Sharon Mixon bought two tickets from Orlando to Auckland, New Zealand. But a month before departure, she realized that the names on the tickets didn’t exactly match the names on their passports. In today’s travel environment that could have created big problems during their trip. As it turns out, it created big problems before the trip even began.
When Gurvinder Sandhu bought airline tickets for himself and his girlfriend, Veerpal Kaur Sidhu, for a trip from Toronto to Melbourne, Australia, via Houston and Auckland, New Zealand, it didn’t occur to him to ask about the paperwork they would need to travel. If he had done so, they might have departed on the flights they booked instead of being grounded at the Toronto airport — and he wouldn’t have had to seek help in getting a refund.
When airlines contract out services to local companies, what guarantee do travelers have that the contracted company will live up to the airlines’ standards? And when a company doesn’t, will the airline fight for its passenger? Don’t bet on it.
Eager to experience a New Zealand vacation, Jessica Biggs purchased a round-trip non-refundable ticket from San Francisco to Auckland on Air New Zealand through Expedia.
Susan Crookall books an Air New Zealand Skycouch for the marathon flight from San Francisco to Auckland, New Zealand.
What do the recent 2015 Rugby World Cup and Air New Zealand have in common? Down under vacationer Debbie Winsett knows.
Of course not. But their advertising departments appear to be run by the same person. How else do you explain Rico, the trash-talking puppet who is featured in two new Air New Zealand ads.
There’s been an interesting question raised by an earlier post about Southwest Airlines’ lost-and-found luggage debacle. What role, if any, did yours truly play in retrieving the passenger’s bag?