Of course not. But their advertising departments appear to be run by the same person. How else do you explain Rico, the trash-talking puppet who is featured in two new Air New Zealand ads.
AIR NEW ZEALAND
There’s been an interesting question raised by an earlier post about Southwest Airlines’ lost-and-found luggage debacle. What role, if any, did yours truly play in retrieving the passenger’s bag?

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an