Will Air Canada ever finish “reviewing” this lost baggage claim?

A piece of Zahid Mohammad’s baggage went missing on an Air Canada flight. Five months later, Air Canada still hasn’t found it — and its claims department is still “reviewing” his case. Nobody at Air Canada will tell Mohammad when or if the airline will resolve his claim. Can our advocates persuade Air Canada to return Mohammad’s missing baggage or compensate him in accordance with the Montreal Convention?

WOW Air, why are you ignoring my claim?

WOW Air misplaces Zack Kimble’s luggage on a trip to Iceland. When Kimble submits a claim for reimbursement of the replacement items he had to buy, WOW demands documentation that Kimble’s claim isn’t being covered by travel insurance — which he doesn’t have. Can we persuade WOW to forgo the documentation and reimburse Kimble for his luggage delay?

A week of volunteering in Kenya nosedives because of air ticket error

When Kristina Aubert tries to check in for a flight, she finds that her name is misspelled on her air ticket, costing her a week of volunteering as a nurse in Kenya. Are her travel expenses gone forever? Or can our own volunteers help her recover them?

Help! I believe that an Air Canada agent damaged my visa

Douglas Greenfield wasn’t expecting to be grounded when he departed for his vacation – let alone that a gate agent would cause it to happen. Yet he found himself prevented from boarding his Air Canada flight because of a damaged visa. He would like us to help him seek reimbursement from Air Canada for the cost of his trip.

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