When Joane Perry cancels her Canadian vacation, her online agency leads her to believe she’ll have a year to use her flight credit. Her cancellation confirmation says otherwise. Is there a way to clear up this misunderstanding — and save her airline tickets?
A piece of Zahid Mohammad’s baggage went missing on an Air Canada flight. Five months later, Air Canada still hasn’t found it — and its claims department is still “reviewing” his case. Nobody at Air Canada will tell Mohammad when or if the airline will resolve his claim. Can our advocates persuade Air Canada to return Mohammad’s missing baggage or compensate him in accordance with the Montreal Convention?
David Martin recently moved from Bermuda to Manila, Philippines. But his golf clubs didn’t — and unfortunately for Martin, they appear to be gone forever because he didn’t insure them.
Air Canada isn’t a complaint magnet for readers of this site. In fact, it has a pretty good reputation for resolving issues quickly and amicably. So the recent experience that Barbara Scott, and our advocates, had with the airline has left us scratching our heads.
WOW Air misplaces Zack Kimble’s luggage on a trip to Iceland. When Kimble submits a claim for reimbursement of the replacement items he had to buy, WOW demands documentation that Kimble’s claim isn’t being covered by travel insurance — which he doesn’t have. Can we persuade WOW to forgo the documentation and reimburse Kimble for his luggage delay?
After Air Canada and Jet Airways lose Bob Acciarri’s luggage on a recent flight to Amsterdam, it offers him $300. But did it miss a zero?
When Kristina Aubert tries to check in for a flight, she finds that her name is misspelled on her air ticket, costing her a week of volunteering as a nurse in Kenya. Are her travel expenses gone forever? Or can our own volunteers help her recover them?
A baggage handler was late to work one day, delaying an Air Canada flight and setting off a chain of events that caused Janice and David Beebe to miss their flight.
Van Le’s daughter didn’t make her flight. And it cost her.
After Reena Roshgadol’s daughter gets injured, she has to change her flight schedule. But then she finds out the airline might cancel her return ticket. Can she fix that without spending a lot of money on change fees?
How much does an airline have to do to get you to your destination on time if the flight is postponed? Jacqui DeGeus learns the answer the hard way.
Douglas Greenfield wasn’t expecting to be grounded when he departed for his vacation – let alone that a gate agent would cause it to happen. Yet he found himself prevented from boarding his Air Canada flight because of a damaged visa. He would like us to help him seek reimbursement from Air Canada for the cost of his trip.
Every so often our advocates receive requests for assistance that we can’t accommodate. Rajiv Gupta has the misfortune to be making such a request.
Chen Cheng books Air Canada tickets for his girlfriend and himself, but cancels them within 24 hours. Air Canada refuses to cancel the tickets because of an exception to the 24-hour rule. Since when is the 24-hour reservation requirement limited by an exception?
Fennella Bruce’s trip to Miami is interrupted by a hurricane. Why won’t her hotel and the Miami Broward Carnival offer her a refund?
Gary Palmer’s story is yet another tale of price-gouging by travel companies following a name error on an air ticket. He would like to know why he should have to pay $400 for a new ticket instead of having a new ticket issued with his name corrected, especially since he wasn’t responsible for the error.
Donald Zupan and his wife were returning from their European vacation when their Lufthansa flight between Barcelona and Frankfurt was canceled. The airline rebooked them on an Air Canada flight to Toronto, but when they tried to board their connecting flight on United to Jacksonville, Fla., they were denied boarding.
Svetlana Belaia-Martiniouk bought airline tickets from Priceline, and while the price was right, the ticket was wrong. As a result, she had to shell out money to continue her journey to visit a sick aunt in Minsk. Can our advocates help Priceline make good on the error?
If only Michael Emmerling had held on to his passport. That thought must have occurred to him and to his economics professor, Russell McCullough, numerous times as they tried to navigate their way through an international travel quagmire.
One of the most common air travel complaints is being bumped from a flight before departure. But what if you’re
Here’s an inspiring story about an airline going the extra mile for a passenger in the cheap seats.
Ed Kornowski’s case may be a lost cause.
Ashley and Eliza Murphy didn’t make their flight to Paris.
When Chad Cleven cancels his Air Canada ticket, he expects a refund in a few weeks. But it never comes. Now the airline wants to keep his money. What’s going on?
Melissa Sigritz is forced to pay $2,450 to get back home after her airline leaves her stranded in China. Is she entitled to a refund?
Ah, the perils of airline codesharing! That’s the questionable but widespread practice of claiming another airline’s flight is yours. And it doesn’t always benefit the passenger, as Brad Albing will tell you.
Christianna Kreiss thought she would be flying to India with her family a few weeks ago. Instead, she spent hours in Pittsburgh, trying to sort out a messy airline reservation that involved Air Canada, Lufthansa and Orbitz.