Two months after Ionela Sufaru stayed at the Best Western Atlantic Beach Hotel, she noticed a mysterious charge on her credit card. The hotel was making her pay for her stay again.
I know what you’re thinking: Here comes another story about how travel agents are making a comeback.
From airlines to hotels, travel companies are trying to persuade you to book directly. There are benefits to that —
Before you hire a travel agent, you should watch this video. It’s everything you need to know about how your
What should you look for when you’re trying to find a good travel agent? I break it down for you.
Yes, there are times when you should book a trip yourself. Here are a few questions you should ask yourself
Ever wondered if you’re getting the lowest airfare or the best possible routing when you buy a plane ticket? Of
One of the cardinal rules of my consumer advocacy practice is to never get between a travel agent and a
Brian Durbin’s destination wedding is off to a bad start. His travel agent isn’t returning his calls and he and his fiancée are afraid everything isn’t going to run smoothly. What do you do when your travel agent goes AWOL?
I would have given anything to be a fly on the wall at the Gallup Organization last week after it released a poll that suggested more than half of all Americans believe the TSA is doing a “good” or “excellent” job.
Not so long ago, you had to pick up a phone and call your local travel agent to book a cruise. No longer.
When Rela Geffen was hospitalized after suffering from congestive heart failure recently, she assumed her airline would take care of her. She was in Georgia on a business trip, but she’d paid an extra $19 for trip interruption insurance on her US Airways tickets.
Now that’s what I call a birthday party.
“As a proud American, I served my country with loyalty and dedication in the aftermath of 9/11 by joining the TSA and the fight on terror,” the letter begins.
Mary is an in-house reservation agent for an upscale, full-service hotel in a major American city. I’m not using her
Maybe it’s a sign the real estate market has hit bottom. Maybe I look like a “distressed” homeowner. Either way, this new come-on is worth noting.
Gay Swope owns a “mom-and-pop” travel agency called Travel World International in Lorain, Ohio. It’s the kind of shop a travel advocate like me might refer you to for the kind of personalized service you won’t find online.
When Martha Schmidt tries to cancel her airline tickets, her online agent promises to help her reuse the credit quickly. But after eight hours on the phone and an email promising a response “within four to eight hours” she feels as if she’s being stonewalled. Are her tickets missing in action?
Susan Ervin and Geraldo Flores were supposed to fly to Rome today to set sail on a two-week Mediterranean cruise aboard the Azamara Quest. But then their travel agent went missing, leaving the fate of their floating vacation in doubt.
Here’s another good reason to use a competent travel agent: When Jay Wendt read one of my columns in the Portland Oregonian that recommended using an agent, he decided to give it a try on a business class ticket for a transpacific flight. He was floored by what he discovered.