My Aeroméxico ticket was wrong, and I don’t want to pay the change fee

Gail Creath didn’t confirm her Aeroméxico ticket was booked for the correct date, and the flight left without her. Although the airline was willing to reinstate her ticket for a fee, she didn’t like that option — we don’t recommend what she did next.

Stranded in Mexico City! Who is responsible?

Laurie Mankin and her husband have tickets on American Airlines to Puerto Vallarta, Mexico. A travel delay and a resulting transfer to a different arline leaves them stranded in Mexico City. Mankin incurs costs to stay overnight, and has to buy new tickets to get to Puerto Vallarta. Neither airline will reimburse her. Can we help Mankin obtain a refund?

An Aeroméxico website mystery

Adelyn Hernandez booked tickets for her sister-in-law and her nephew on Aeroméxico’s website. Her sister-in-law was concerned because her legal name on her passport shows a middle name. The problem? Hernandez says there was no field to add a middle name, and now Aeroméxico wants an additional $300 to correct the tickets. Can we help?

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