The Terminator wants to be your next travel agent.
Gail Creath didn’t confirm her Aeroméxico ticket was booked for the correct date, and the flight left without her. Although the airline was willing to reinstate her ticket for a fee, she didn’t like that option — we don’t recommend what she did next.
Laurie Mankin and her husband have tickets on American Airlines to Puerto Vallarta, Mexico. A travel delay and a resulting transfer to a different arline leaves them stranded in Mexico City. Mankin incurs costs to stay overnight, and has to buy new tickets to get to Puerto Vallarta. Neither airline will reimburse her. Can we help Mankin obtain a refund?
Adelyn Hernandez booked tickets for her sister-in-law and her nephew on Aeroméxico’s website. Her sister-in-law was concerned because her legal name on her passport shows a middle name. The problem? Hernandez says there was no field to add a middle name, and now Aeroméxico wants an additional $300 to correct the tickets. Can we help?
Sofia Porter-Castro contacted our advocates with an awful travel story. We’d love to be able to help her out. But unfortunately for Porter-Castro, we can’t – because her situation is the result of a weather-related delay.
Theresa Lies’ son wants to cancel his trip to Mexico because of Zika fears. Can our advocacy team help him?
This case should have been a slam-dunk for David Garcia-Solorzano, if not also for our advocacy team. Instead, I’m sorry
When Annika Belzer and her boyfriend, Gabriel Burdick, missed their AeroMéxico flight, the airline gave one of them a pass but hit the other with a fare differential. Is that fair?
Gayle DeKellis and her husband were downgraded from first class to economy on an Aeromexico flight. Should she accept upgrade vouchers on a future flight for the difference in ticket prices?
Is it fair to deny boarding to passengers, cancel their return tickets, and then keep the fares they paid?
Molly Bukovec doesn’t think so. Neither do we.
Extracting a promised refund from an airline can be hard work. At times, it can even be impossible — or close to it.
This is the West Edmonton Mall, the largest mall in North America and Alberta’s number-one tourist attraction. It’s unbelievably enormous. That’s Aren standing near the rail. Note the life-size replica of the Santa Maria just below him.