A 50th wedding anniversary trip without luggage thanks to Aer Lingus

When Joe Golding and his wife flew from Chicago to Ireland on Aer Lingus to celebrate their 50th wedding anniversary, the airline lost their luggage on the way. The couple spent three days traveling without their luggage before it was found and delivered to them. Golding subsequently filed a lost luggage claim, but three months later it still had not been processed. Can our advocates help him get reimbursed?

Aer Lingus says it sent me a refund — I never received it

When Elizabeth Crisp’s father dies during her visit to Orlando, she needs to adjust her flight back home to Ireland. She is comforted by the kindness of the Aer Lingus representatives and reassured that a refund for the change fees will be issued as soon as a death certificate is forwarded. So three months later, why hasn’t she received it?

Another lost luggage case and another round of the silent treatment from Aer Lingus

Lisa Evans’ story is the next verse of the same old song from Aer Lingus. She was scheduled to fly from Dallas to Dublin by way of Philadelphia. Unfortunately, at the end of the trip, her luggage didn’t show up at the baggage carousel in the Dublin airport. She didn’t receive it for four days – and Aer Lingus is ignoring her claim for reimbursement.

They took our airline seats away, then our money — and pointed their fingers

It was supposed to be the trip of a lifetime. Michael and Karen Ireland made plans for a trip to Europe, where they would travel for nearly a month in Italy, England, Ireland and France. Instead, it became the kind of trip they’ll spend the rest of their life trying to forget. Their story is a cautionary tale about self-booking and insurance. Ignore it at your own peril.

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