Aer Lingus refuses to compensate Cheri Meisels under EU 261 for her canceled flight because it’s taking off from the U.S. Can our advocates get Aer Lingus to issue Meisels the compensation she is due under EU 261?
When Joe Golding and his wife flew from Chicago to Ireland on Aer Lingus to celebrate their 50th wedding anniversary, the airline lost their luggage on the way. The couple spent three days traveling without their luggage before it was found and delivered to them. Golding subsequently filed a lost luggage claim, but three months later it still had not been processed. Can our advocates help him get reimbursed?
When Elizabeth Crisp’s father dies during her visit to Orlando, she needs to adjust her flight back home to Ireland. She is comforted by the kindness of the Aer Lingus representatives and reassured that a refund for the change fees will be issued as soon as a death certificate is forwarded. So three months later, why hasn’t she received it?
When Aer Lingus cancels Jean McShane’s flight from Orlando to Dublin, it says “local laws” prevent it from compensating her. Is the airline right?
When Christine Gaesser is forced to cancel her flight on Aer Lingus, the airline sends her a refund check that her bank won’t cash and ignores her request for a credit. Can our advocates persuade Aer Lingus to issue Gaesser a refund in a form she can use?
Jack Buckley books a trip to Ireland and the U.K, but his anticipation fades after terrorists attack England. Now he wants to know if he can just skip the London side trip on his Aer Lingus ticket.
One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation?
Maureen Kiely thinks she shouldn’t have to pay for new airline tickets on Aer Lingus. She wants our help getting that fee waived. But she doesn’t have any documentation to support her case. And without a paper trail, our advocates can’t help her.
Like many other airline passengers, John and Carolyn Brown wanted to fly in emergency exit row seats on their recent trip to Ireland. But Aer Lingus didn’t place them in emergency row seats.
A codesharing nightmare strands Jamie Prophet in Dublin when she’s six months pregnant. Can we help her?
Lisa Evans’ story is the next verse of the same old song from Aer Lingus. She was scheduled to fly from Dallas to Dublin by way of Philadelphia. Unfortunately, at the end of the trip, her luggage didn’t show up at the baggage carousel in the Dublin airport. She didn’t receive it for four days – and Aer Lingus is ignoring her claim for reimbursement.
When a cruise ship departed London without all the passengers’ luggage on board, some people waited and hoped that the cruise line and the airlines would work together to reunite them with their lost bags.
It was supposed to be the trip of a lifetime. Michael and Karen Ireland made plans for a trip to Europe, where they would travel for nearly a month in Italy, England, Ireland and France. Instead, it became the kind of trip they’ll spend the rest of their life trying to forget. Their story is a cautionary tale about self-booking and insurance. Ignore it at your own peril.
Aer Lingus lost a piece of checked luggage at the end of Catherine Rittenhouse’s family vacation. An airline representative met Rittenhouse at the baggage claim that day — and then disappeared, taking the paperwork with her, never to be heard from again
When Michael Iliot checked in for his flight from Bordeaux to Dublin, he received a boarding pass that showed a 4:50 p.m. departure. Unfortunately, his flight left at 4:15. Now Aer Lingus is refusing a refund.
Sometimes, just a little more information can make a complaint melt away like a late winter snow. That’s what happened
When John Banister’s bid for an upgrade is successful, he thinks he’ll be flying home in style. He’s half right.
After Merrill Hakim is diagnosed with lung cancer, she asks her airline for a refund on a non-refundable ticket. But is that allowed?
How long should you have to wait for an airline ticket refund?