You’ve never heard of these people, but they’ve changed the way you fly

Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies.

This personal trainer is not getting me into shape. I want a refund.

Andrew Smith purchases two Groupons, each worth three sessions with a personal trainer, for himself and his wife. They complete one session and schedule their second. But then Smith’s wife gets sick. When he tries to reschedule the remaining two sessions, he hears crickets from the trainer. At first, Groupon says it will give him a credit for the two vouchers, but at the last minute changes its mind. Can we help Smith get what he’s owed?

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