Here’s why it’s important to read those confirmation emails

Barbara Smidt booked two tickets to Australia to celebrate a special birthday with her husband. But as they were excitedly putting the final touches on this trip, they were shocked to discover that United Airlines had no record of Stephen Smidt ever having a ticket.

They want this site to disappear in 2018. Here’s what you should tell them.

They’re out to get us.

I know, because I see the “cease and desist” letters their law firms send us, demanding that we remove their executive contacts from our site. I read the hateful comments on their industry fan blogs. I also deal with their Distributed Denial of Service (DDoS) attacks that temporarily knock us offline.

Their goal? To denigrate, discredit and dismantle the advocacy you depend on every day.

You’ve never heard of these people, but they’ve changed the way you fly

Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies.

This personal trainer is not getting me into shape. I want a refund.

Andrew Smith purchases two Groupons, each worth three sessions with a personal trainer, for himself and his wife. They complete one session and schedule their second. But then Smith’s wife gets sick. When he tries to reschedule the remaining two sessions, he hears crickets from the trainer. At first, Groupon says it will give him a credit for the two vouchers, but at the last minute changes its mind. Can we help Smith get what he’s owed?

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