When Jeff Allen falls and breaks his tibial plateau just before a Carnival cruise, the company offers him a 50 percent cruise credit. But he thinks the company should let him redo the cruise after his surgery. Who’s right? And is there anything he could have done to avoid losing his vacation?
ACCIDENT
Accidents happen when you travel. The bad accidents — the fender-benders, the missed airline connections the unfortunate food-borne illnesses — are the ones that come to mind first, of course.
Sonalika Rungta’s recent Bermuda cruise on the Norwegian Gem was hardly a treasured memory. At the end of her vacation, NCL presented her with two bills: one for the cabin she’d bought through a travel agency and another for the stateroom she accidentally bought through the cruise line’s Web site. Does she have to pay both?
Elliott is consumer advocate 
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