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ACCESS AMERICA

Here’s a truly strange case, brought to you by the H1N1 virus and our friends at Access America.
You might say Marian Levin’s claim was denied on a technicality. An important technicality that I’ll get to in a moment. But it’s how her problem was resolved that’s even more interesting: Her travel insurance company turned down [...]

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It’s every traveler’s worst nightmare: You’re in trouble, so you reach for your phone to call your travel insurance company. The line rings. And rings. And rings.

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Diane Gandara cancels her vacation to New Delhi after the terrorist attacks in Mumbai. But her insurance company won’t honor her claim because she wasn’t visiting Mumbai. Is the $7,300 she spent on her trip lost?

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It might be something of an understatement to say that the ski trip that Victor Thomas and his girlfriend Susie took in Zermatt, Switzerland, two years ago, did not go as planned. On her first day on the slopes, Susie fell and shattered her lower leg. She spent the rest of her vacation in the hospital.

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Is the Jones Act a legitimate reason for a travel insurance company to deny a claim, or a convenient excuse? Depends on your perspective.

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Carla Baker’s 85-year-old father was seriously injured while vacationing in Puerto Vallarta, Mexico. Good thing he’d bought an insurance policy through Access America, which covered his hospitalization and medical evacuation. Actually, not so good.

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Maybe, according to the latest survey by Access America. Asked if they believed this was a good time to find “great travel deals” a majority of respondents — 40 percent — said they “somewhat” agreed. Only about a third of the respondents strongly agreed.

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