Nancy Caruso’s AAA travel agent quotes her a $386 rate for a rental car. So why does Hertz charge her an extra $72? And why won’t AAA refund the extra money she had to pay?
Donna Klemond’s Celebrity Cruises ship departs three hours early – just as she arrives at the port of embarkation. Neither Celebrity, her travel insurance company nor her travel agent will help compensate her for the cost of the cruise. Can our advocates get them to weigh anchor on issuing her a refund?
Karen Melander-Magoon is troubled that AAA put a stop payment on two refund checks that were sent to her after her husband died. She can’t find any documentation about these transactions, but she hopes we can help. Can we?
When John Joseph and his wife planned a trip to Universal Studios, they thought it might be a good idea to purchase travel insurance. After all, they were paying a great deal of money for their trip, and they wanted to make sure they could get it back if they weren’t able to go. They purchased a “cancel-for-any-reason” policy through AAA Travel for their Universal Vacation Package.
Kay Kindice and her daughter traveled to India for a wedding last summer, and after a series of events, they found themselves abandoned in a foreign country. Their story and its sort-of resolution underscore the importance of finding an agent you trust, not just someone who will find you the cheapest ticket.
Brenda Huber was on vacation, driving through Scottsbluff, Neb., when her car got a flat tire.
You probably already know that tipping is out of control in the United States. If you don’t, this story will
When Jennifer Trotter contacted me with her problem, I thought she had an excellent chance of getting a partial refund
Got gas? With gas prices the lowest they’ve been in years, the answer across most of the nation this weekend is “yes” — and lots of it. But is cheap gas here to stay? And what can you do to save even more at the pump?
Ruth Marino just wants to renew her AAA membership. But her credit card company is not making it easy.
David and Dorothy Juergens are looking forward to their fourth Princess cruise next month. There’s just one little problem: Their
The customer used to always be right. Now the customer is never right. How did we get here?
I have been a loyal and happy AAA member since 1988, when my late uncle Clyde helped me buy a used Chevette for my junior year in college. But after today, I’m not so sure how loyal or happy I am anymore.
Shelia Oxsher was a no-show for her Trafalgar tour to Europe — at least according to her tour operator.
Like millions of other Americans, Yvonne Chan is planning a road trip this summer. She and a friend decided it might be a good idea to get a AAA membership — they’re both students — so they signed up through the organization’s site.
It happened this morning. The battery on our Honda Accord died — a battery we bought through AAA less than three years ago. I tried to call AAA Emergency Roadside Services for help, but after navigating my way through a confusing menu, and enduring about five minutes of elevator music, my call was disconnected.
The Oberramergau Passion Play is a once-in-a-lifetime experience — an event held every decade — and this was to have been Bente Krarup’s year to experience it. But then tragedy struck twice, and now she is may have paid for a trip she can’t take.
Shannon Stark’s mother is about to leave for Venice, but there’s a little problem with her trip. Someone overcharged her by $400 for her accommodations, and she’d like to get that taken care of before her vacation begins.
Good news, fellow travelers: The worst of the travel downturn may be over.
After a sharp drop last year, more Americans are expected to travel for the 2009 Thanksgiving holiday, although travel by air will decline. That’s how the play-it-straight AP played the just-released AAA Thanksgiving forecast.
Will the summer of 2009 go in like a lion and and out like a lamb?
When it comes to travel, does anyone know what’s going to happen this summer? A lot of people claim to. Actually, three organizations unleashed surveys on an unsuspecting public within a 48-hour period recently, each offering a slightly different, and at times, contradictory summer travel preview.
His travel agent sells him an International Driving Permit, but when Michael Elliott arrives in Grenada, he’s told he needs to buy a local permit. Should his agency refund the money he spent on the first permit? And what’s the deal with International Driving Permits, anyway?