A United Airlines error sent us on a one-way trip

When dentist Scott Goldsleger learns a nor’easter is forecast for Newark, N.J., he rebooks a previously scheduled round-trip flight to Costa Rica on United Airlines. But instead of using his travel agency, he calls United directly and books a flight out two days before the storm arrives. The last thing he’s thinking about is the return flight from Costa Rica, because that is supposedly unchanged from the original booking.

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