Alison Boan believes that a glitch in the Spirit Airlines reservation system caused her return flight to be booked on the wrong date and increased her ticket price. Just hours later, when she discovers the problem she calls the airline to switch to the correct flight. So why isn’t she allowed to do so?
Kathy Parker’s daughter makes a reservation on Caribbean Airlines and cancels it within 24 hours. One year later, Parker’s still waiting for Caribbean to issue her a refund for the airfare. Can our advocates help pry a refund loose from the airline after a long wait?
When Ahmed Abdulrahim cancels a flight within 24 hours of booking it, he assumes he’ll have the money soon. Months later, he’s still waiting. Can his airline issue his refund?
Kengo Tashiro books two flights using Expedia which he cancels within 24 hours. He should be entitled to a refund, but several months later he still doesn’t have one. Why?
Gail Creath didn’t confirm her Aeroméxico ticket was booked for the correct date, and the flight left without her. Although the airline was willing to reinstate her ticket for a fee, she didn’t like that option — we don’t recommend what she did next.
There’s an old saying that the devil is in the details. It’s especially relevant when you’re dealing with air travel. That’s because if you don’t pay careful attention to the details when making your reservations, there can be the devil to pay.
When Shiva Ramnarine wanted to go to London, he purchased three tickets for his family through Expedia. After purchasing the tickets he continued searching for cheaper tickets for the same trip. And his search was successful.
Stop me if you’ve heard this one before. Kahtan Daker bought a ticket on Turkish Airlines and said he canceled it 20 minutes later (“within the 24-hour grace period,” he told us). The airline is refusing to refund his money.
Even though Sampath Radhakrishna cancels his son’s airline ticket within 24 hours, his refund is missing in action. Now his credit card bill is due. Can the airline expedite the refund?
When Sarah Noehl’s airline ticket price doubles, she tries to cancel her purchase. Instead, she ends up with a booking that can’t be canceled. How does she get out of this mess?
Sapan Parekh assumed — incorrectly, it turns out — that Turkish Airlines would refund his tickets if he canceled within a day.
Turkish is one of the holdouts that allow customers to “hold” their tickets for 24 hours instead of buying and getting a refund. If they purchase a ticket, there are no refunds.
This case should have been a slam-dunk for David Garcia-Solorzano, if not also for our advocacy team. Instead, I’m sorry
After Simcha Edward Margolis cancels his American Airlines tickets, he expects a refund. Why isn’t he getting one?
Aren’t airlines supposed to allow you to cancel a flight reservation for free if you do it within 24 hours — even for non-refundable tickets?
Today’s From The Trenches case is about an airline that may or may not be cheating on a federal regulation
To get an idea how much airlines hate, hate, hate the 24-hour rule, consider the unbelievable case of Michael Kalman’s
If there’s one regulation that airlines hate more than anything, it’s the 24-hour rule.
A casual observer might have thought that Anthony LaMesa was booking a last-minute JetBlue Airways ticket from New York to Cancun, Mexico, on a whim, perhaps to escape the frigid winter weather.
Thank goodness for the new 24-hour rule. That’s what Joan Weiner thought when she booked an airline ticket from Philadelphia