Christopher Elliott

Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on his personal website or check out his adventures on his family adventure travel site. Contact him at chris@elliott.org.

  • SirWIred

    Meh; I would have ignored it. I’m FirstInitial.Lastname@gmail.com, and I get subscribed to mailing lists, websites, etc. accidentally all the time. Phishing, a mistake, something I don’t care about any more, whatever… I just send it to my Google spam folder and ignore it; it doesn’t hurt anything.

  • Dan

    Yea that’s not a good idea. “Hackers” these days use build up a profile of you by gathering information from small inconsequential sites to impersonate you to the bigger more important sites you have accounts with.

    Want to read a cautionary tale about how companies you trust with your info just hand it out to people pretending to be you? It’s a long but worthwhile read: https://medium.com/@N/how-i-lost-my-50-000-twitter-username-24eb09e026dd

  • Flyonpa

    I have a Roku (Several of them) and I have never gotten “planned” maintenance email from them, There have been a few times where some parts of there backend is down, But they never do a notification.

    The device check each 24 hours for firmware & software updates. When it been on the home screen for a few hours of inactivity. Most updates do not need a re-boot. Some do, But it does it when It the device is in inactive/sleep mode, and takes only a 2 or 3 minutes.

  • SirWIred

    What information can be gathered from an account that’s not mine to begin with?

  • Carchar

    I get updates and notices of changes quite a lot, about accounts that I may or may not have with companies that I may or may not deal with. I always forward them to “abuse@nameofcompany.com. I usually get the canned response that they take these notices seriously, they always investigate them and they will notify me whether I need to do anything special. If it looks legit, I’ll go to the company’s website to see whether there are any special notices.

  • thinfool

    How did the OP contact Roku? Did he click thru the email? That can be cyber suicide.

  • bgh

    If they did, that could be why “Roku” did not answer. :)

  • LonnieC

    I just take communications I receive that contain grammatical errors, punctuation mistakes, or just look amateurish, and immediately send them into the Trash. Of course, the list of items I actually read keeps getting shorter and shorter….

  • jdsonice

    There are a few simple rules to keep yourself safe. Not that you can do it 100% but you can at least try.

    1. Never click on a link in an email – always type in the address of the company in the browser yourself.
    2. Never, Never , give personal information to someone who called you. Tell them you will call them and use the number from the company’s website or back of credit card etc.
    3. Use two factor authentication if offered by the vendor. Most vendors offer it.
    4. Make passwords difficult to guess and a separate password for each account.
    5. Check your bank/brokerage/401K accounts regularly.
    6. Never never use a debit card. You don’t hang protection from the bank.
    7. Assume everyone out there is trying to steal from you. Unfortunately this were we are.

    These just common sense rules I have learned over the last year thanks to Target, Equifax, Yahoo and host of other companies that have done a miserable job of protecting my data to line the pockets of their CEO’s. We live in a country where none of these CEO’s went to jail.

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