Comments on: Size matters in rental scheme

By: DrWong

DrWong — Wed, 13 Dec 2006 20:07:49 +0000

I’ve had good experiences at Dollar’s SFO franchise. Whenever they’re sold out of my usual category (economy or sub-compact), the past two times I’ve been offered free upgrades immediately – last month they offered me a Chrysler PT Cruiser, and the time before that, a mid-size Stratus. I hated to pay for the extra gas they consumed, but then again, the ride was much smoother.

By: gail lindholm

gail lindholm — Sat, 13 May 2006 20:10:11 +0000

I’ve been subjected to the “no cars in that size available scam” in particular with Dollar at Phoenix and Denver. I believe Dollar has a lot of franchisees that use this scam to boost their profits and the agents and managers get commissions based on the forced upgrades. Dollar also misrepresents the passenger/baggage capacityof their vehicles such that we were forced to upgrade at Denver to accomodate our luggage in a minivan.

By: Judy Swetish

Judy Swetish — Wed, 10 May 2006 19:33:54 +0000

My biggest complaint is when “no cars are available, we’re waiting for them to be returned” I have waited over 30 minutes in Philly and JFK and other cities because of this. I’m usually arriving later in the day from the west coast, wanting to get on my way, only to have to wait. My reservations usually are made at least 2 weeks in advance. The companies should make accomodations for this when they have confirmed reservations in the system. Most even know what flight you are on.