This March I rent a car from http://holidaycars.com/ ,I paid $300 to this web for the car.
But when I went to Rent company to pick up my car,the car
that I ordered from holidaycars.com is not available.So I upgraded car.
But the supplier told me they did not receive the rent($300) from holidaycars.com, so I must pay all for the car.Then I paid $437 again. Then I sent emails to Holidaycars.com 3 times, But after 3 months, they did not give me any good answer?
So,I contacted with FOX rent again.FOX rent told me they charge me all for the car, they know nothing about $300 from holidaycars.com.
I think I pay double. So I contacted Holidaycars.com again. But they still have not any enthusiasm to help me to solve this question.
Now almost 3 months passed. I believe I can not get any answer from holidaycar.com.
My friends, can you tell me which department can help me to solve this problem?
Thank you very much.

Just a compact economy car. We took off and after leaving Manhattan I felt a bad wheel noise and knew it was trouble. Found it had bubbles in the tire where it hits the road… Probably bad radial bands. We called Hertz and we drove to get another car to replace the bad tire car. They offered only a refund of 15 dollars for the trouble and hassle of giving us a dangerously wheeled car. Later after some heated complaining from my mate (the car was on her credit card as she made the mistake on the plane ticket and I have less than good credit and only a debit card..) we got a *sniff,sniff* more generous credit of 30 dollars on an already woefully overpriced half day rental. Ok, we get home after a lousy experience. She looks into her emails and finds her bank is warning her of charges of about 500 dollars from Hertz for no explained reasons. Ok, a lousy economy car for 6 to 8 hours (the first one had bad tire, the second replacement had smokey interior) costs her credit card over 500 dollars. I imagine the suspicious original Hertz dealer at 18 Morton Street who gave us the bad wheel car with Texas plates in Greenwich Village, NYC might have overcharged us for complaining about the wheel. But 3 hundred dollars More for a lousy mini chevy compact? With a bad tire??? We didn’t even use more than a half tank of gas that we paid for the whole tankfull!!

I’ve used Enterprise several times and had no problems and they even will pick u up at where you’re calling from. Avis had some bad vibes while in Mexico, but the staff was great and refunded some of the money for a bad gps.
Hertz is only about taking your money and subjecting your credit history to abuse. If she complains and tries to get the bank to stop payment I suspect her perfect credit score might get hit. That is what Hertz knows and counts on in their criminal shake down of credit card charges, I suspect.

I reserved a car for the weekend of Jan. 15, 2010. When I called the local branch to schedule pickup, the branch manager Michael Govea, informed me out of the blue that there would be a $25 charge for the pickup service. I told him I’d been renting from Enterprise for years and NEVER had been charged any kind of fee for pickup service. “Well, it’s a new policy,” he said. “Oh, really?” I asked. “And where is that policy in writing, because there is absolutely no mention of any extra or hidden pickup charges on my reservation confirmation or anywhere else.”

When I asked to see this “new policy” in writing, he got very nervous and said, “tell ya what, I’ll knock the price down to $12.50. How’s that?” I asked him if that was $12.50 one way or for both pickup and drop off. He said that the usual charge was $25 total (for both pickup and dropoff, but “just this once, he’d do me a favor and only charge $12.50 total.”

I told him I was unhappy with this sudden change in price and policy, but “since you pretty much have a gun to my head and I need a car, I guess I’ll have to pay it.” So I did.

Ten days later, I had another reservation with the same Enterprise branch. When I called today to schedule the pickup, Michael Govea said, “so you do know that the charge for pickup is $50, right?”

“WHAT?” was my astonished reply.

“Uh yeah,” Michael said. “It’s a new policy.’

“Hm,’ I said. “Your policies and prices seem to change arbitrarily just about every time the wind blows. Last time I called you, you told me the price was $25, now, less than 10 days later, it’s suddenly $50?”

He said that policy was put in place by the Area Manager of Group 65, Anthony Castoldi. When I asked him how I could reach Mr. Castoldi to confirm this “new policy,” I was informed that the Area Manager was away on a ski trip and wouldn’t be back until next week. “Well, that doesn’t help me at all,” I said, “seeing as how my reservation is for tomorrow.”

“Yeah,” Michael said. “Well, you can just pay the $50, you know.’

“Absolutely not,” I told him. “I don’t really think this is Enterprise’s policy. Sounds to me more like an arbitrary policy made up out of thin air.”

So I called the President of Enterprise Rent a Car in St. Louis, Don Ross. (If you ever need help and you’re not getting any satisfaction from your local branch, call him direct at 314-512-2202.) Also spoke with Dan Gass, Enterprise VP, and he was deeply concerned about what’s going on at the Taylor, TX branch. He confirmed the company policy is this:

“Enterprise rent a car NEVER charges for pickup service.” Period. So if your local branch tries to tell you otherwise, report them to corporate.

I don’t know where that $25-50 Michael Govea was trying to charge me goes (in his own pocket, probably), but I certainly do not believe those funds went to Enterprise Rent A Car.

This location is engaging in a price manipulation scheme, hoping that most customers will not be the wiser or will simply pay it because they need a car. DON’T BE FOOLED!

Customers don’t have to take this B.S. — report any activities that go against Enterprise policy to corporate right away. If they don’t know about it, they can’t fix it.

Normally I use AVIS when abroad but the worst car rental experience I ever had was with AVIS in Marseille at the Gare Saint-Charles not so long ago… I arrived late at night on a Friday evening and had reserved a GPS weeks beforehand because I needed to get around town the next couple of days… I had even phoned them the week before my arrival to confirm the GPS-reservation… Upon arrival no GPS was available anymore… I did however receive a small paper map of Marseille from the AVIS-receptionist who, oh irony, had to borrow it from her Budget Rent A Car-colleague across the room… The receptionist advised me to drive to the AVIS branch at Marseille Airport to check if they had any GPS available I could rent… When I mentioned it would be a bit hard for a foreigner to drive from the city centre to the airport late at night without any GPS she shrugged her shoulders and started drawing the road to my hotel with a pen on the map… Ever driven in Marseille in the dark on a Friday evening trying to find your hotel on a small map… That was, without a doubt, the worst professional service I have ever encountered as far as car rental is concerned…