Jessica Buczkowski saw a really good price online for a popular insulated cup that she wanted. She didn’t ask herself why the price was so much lower than everyone else’s. If she had, perhaps this story would not have been necessary.
While on a tour of the Arab market in Jerusalem, Jonathan Rosen pays for lunch using his MasterCard. But instead of a charge for about $20, he gets a bill for $2,500. Why won’t his credit card issuer reverse the charges?
TAME Airlines canceled Hans DeJong’s flight to the Galápagos Islands, booked through Orbitz (an Expedia brand), eight months ago. Orbitz and TAME are giving DeJong a runaround instead of a refund for his airfares. Can our advocates make Orbitz get Dejong’s refund from TAME approved?
When Muna Rouk contacted me about a missed WOW connection on a trip from Baltimore to Frankfurt, I thought she might have a shot at some compensation.
Ask any frequent traveler if the travel industry is fair. You’ll likely hear a litany of complaints: Travel companies routinely charge you for services they don’t have to deliver, punish you with onerous restrictions and flout the time-honored rules of American business. And now, travelers are pushing back.
Domestic carriers could get a legal right to profit by lying about ticket prices by using legal trickery. Thanks to proposed legislation with that legal trickery, the option is on the table and may find its way into law.
Travel TroubleshooterView All
A nationally syndicated column that solves your travel troubles.
Dale Allen and his girlfriend are looking forward to a tropical vacation in Cancún. Unfortunately, they arrive at the airport too late and miss their flight. Wanting to leave immediately, they buy one-way tickets at the American Airlines counter. Allen is sure the agent said that the tickets cost $169 each — so why is his credit card charged $2,400?
Problem SolvedView All
A nationally syndicated feature that fixes your problems.
Peter Bowers has a problem with his Best Buy credits, and there’s no point calling the Geek Squad. Is this voucher case fixable?
Our advocates have a lot to say. Read it here.
Sabrina Cousins recently enjoyed an “amazing” trip to Puerto Vallarta. She had such a wonderful time that she ended her stay by purchasing an expensive Palladium Travel Club membership. But back home Cousins came down with a terrible case of post-vacation regret. And she wants us to help pull her out of the timeshare trap into which her family fell.
Help YourselfView All
A column about our favorite kind of consumer advocacy.
If information is power, then insider information must be a superpower, as Michele Meier recently discovered.
Meier recently contacted me about an out-of-warranty repair on her Honda. But she didn’t have a problem; instead, she wanted to report a solution.
Case DismissedView All
We can't help these readers. But maybe they can help you.
After Daniele Spellman learned that her sister, Tessa Loehwing, couldn’t travel after surgery, she canceled their vacation. She thought the CSA Travel Protection (now Generali) insurance policy they had purchased through VRBO would cover their expenses. But she was wrong.
Should I Take The Case?View All
Should our advocates get involved here?
Alicia Flor got a great deal on a new Subaru, but apparently it didn’t include a second key. That’ll be extra, according to her dealership, which claims it lost too much money on the transaction to include a spare fob.
The Good News GuyView All
Because everyone needs good news.
Ben Cooperman’s New England vacation ended suddenly, but there was a silver lining, thanks to Alamo, Marriott, and Southwest, which waived change fees for him in an unexpected gesture of goodwill.
Is This Enough Compensation?View All
These cases didn't end like we expected. Find out why.
Kathleen Keenan thought she had unlimited access to Universal Orlando theme parks in Florida. After all, she’d paid extra for it.
She thought wrong.
That’s Ridiculous!View All
Tales of absurdity from the consumer world.
We’ll never know what happened to Mattie McGhee.
The places we go when we're not advocating for you.
Most Americans are lucky to get a week of vacation, but what if you lived on the road for an entire year?