We’ll never know what happened to Mattie McGhee.
On her way back from Sri Lanka, Caroline Martorano was detained in Abu Dhabi. She says she was detained for not being appropriately dressed, causing her to miss her connecting flight. But she places the blame for this detainment on American Airlines. Huh?
After Daniele Spellman learned that her sister, Tessa Loehwing, couldn’t travel after surgery, she canceled their vacation. She thought the CSA Travel Protection (now Generali) insurance policy they had purchased through VRBO would cover their expenses. But she was wrong.
Sabrina Cousins recently enjoyed an “amazing” trip to Puerto Vallarta. She had such a wonderful time that she ended her stay by purchasing an expensive Palladium Travel Club membership. But back home Cousins came down with a terrible case of post-vacation regret. And she wants us to help pull her out of the timeshare trap into which her family fell.
Charles Berger’s dreams of a future filled with fun family vacations prompted him to to invest in the Palladium Travel Club. But now those dreams have turned to nightmares as he tries to sift through all the additional fees and blackout dates. Will he ever be able to enjoy his “investment”?
Dale Allen and his girlfriend are looking forward to a tropical vacation in Cancún. Unfortunately, they arrive at the airport too late and miss their flight. Wanting to leave immediately, they buy one-way tickets at the American Airlines counter. Allen is sure the agent said that the tickets cost $169 each — so why is his credit card charged $2,400?
Most Americans are lucky to get a week of vacation, but what if you lived on the road for an entire year?
If information is power, then insider information must be a superpower, as Michele Meier recently discovered.
Meier recently contacted me about an out-of-warranty repair on her Honda. But she didn’t have a problem; instead, she wanted to report a solution.
Travel TroubleshooterView All
A nationally syndicated column that solves your travel troubles.
Just before their Grand Cayman vacation, Tim Kersten’s wife suffers a miscarriage. Although their tour operator promises “a credit” for their missed vacation, it quickly reverses course. Will they get no refund?
Problem SolvedView All
A nationally syndicated feature that fixes your problems.
Peter Bowers has a problem with his Best Buy credits, and there’s no point calling the Geek Squad. Is this voucher case fixable?
Our advocates have a lot to say. Read it here.
Help YourselfView All
A column about our favorite kind of consumer advocacy.
Suzanne Scott recently discovered that a combination of our list of executive contacts and effective communication makes for a successful negotiating tool.
Case DismissedView All
We can't help these readers. But maybe they can help you.
Maureen Spurr’s United Airlines refund request has dragged on for two long years. It looks like she’ll never get her money back. Or will she?
Two years ago, she planned to fly to San Luis Obispo, Calif., for Christmas. After falling ill and landing in the hospital, she canceled the trip. Her doctor wrote a letter confirming she was too ill to travel. She sent the letter to the airline with her refund request.
Should I Take The Case?View All
Should our advocates get involved here?
Alicia Flor got a great deal on a new Subaru, but apparently it didn’t include a second key. That’ll be extra, according to her dealership, which claims it lost too much money on the transaction to include a spare fob.
The Good News GuyView All
Because everyone needs good news.
Ben Cooperman’s New England vacation ended suddenly, but there was a silver lining, thanks to Alamo, Marriott, and Southwest, which waived change fees for him in an unexpected gesture of goodwill.
Is This Enough Compensation?View All
These cases didn't end like we expected. Find out why.
Kathleen Keenan thought she had unlimited access to Universal Orlando theme parks in Florida. After all, she’d paid extra for it.
She thought wrong.
That’s Ridiculous!View All
Tales of absurdity from the consumer world.
When Yogendra Sagar complained to Airbnb about two stays in India it gave him the cold shoulder. So he sued the CEO — and won. Now Sagar not only wants his money, he wants to report Airbnb’s CEO to the three credit bureaus — and he wants us to help him do it.
The places we go when we're not advocating for you.
There’s no survival guide for long road trips with kids, but maybe there should be.