What’s your problem? Wal-Mart won’t price match my discontinued TouchPad

By | September 6th, 2011

Question: I bought an HP Touchpad from Wal-Mart recently. Shortly afterwards, I looked online and was shocked to see they had been discontinued.

I contacted Wal-Mart and was informed I was too late for exchange or return by one day. I informed them that Best Buy and HP are honoring the rebate or refund. They told me I was out of luck.

I would like to keep my touchpad and get the rebate — the difference between the current $149 price and the $499 I paid. Can you help me, please? — Nancy Heimstra, Flagstaff, Ariz.

Answer: HP’s decision to discontinue the TouchPad only a few weeks after releasing it shocked the technology world. And you’re right, both HP and Best Buy said they would do a price match any early adopters who got the TouchPad before the announcement.

But not Wal-Mart.

You could have returned the TouchPad under its refunds policy but you missed the deadline by a day. So technically, Wal-Mart didn’t have to do anything for you.

So what?

A quick online search reveals that Wal-Mart was dealing with TouchPad-related refunds on a case-by-case basis; some price matches were being honored while other customers were being shown the door.

Wal-Mart should have clearly stated its policy up front, the same way Best Buy and several other retailers did. I imagine it too was caught by surprise when HP made its startling announcement, and didn’t know what to do next.

This is one of those times when being an “early adopter” didn’t make any sense. (And I admit, I’m one of those people – so let that be a lesson to me!) You might want to wait a few weeks or months before buying the latest gadget.

Related story:   How to get out of a form letter trap: 5 insider tips

I contacted Wal-Mart on your behalf. A representative got in touch with you and said that since this was a “special circumstance” it would price match the TouchPad.

We want your feedback. Your opinion is important to us. Here's how you can share your thoughts:
  • Send us a letter to the editor. We'll publish your most thoughtful missives in our daily newsletter or in an upcoming post.
  • Leave a message on one of our social networks. We have an active Facebook page, a LinkedIn presence and a Twitter account. Every story on this site is posted on those channels. The conversation ranges from completely unmoderated (Twitter) to moderated (Facebook and LinkedIn).
  • Post a question to our help forums or ask our advocates for a hand through our assistance intake form. Please note that our help forum is not a place for debate. It's there primarily to assist readers with a consumer problem.
  • If you have a news tip or want to report an error or omission, you can email the site publisher directly. You may also contact the post's author directly. Contact information is in the author tagline.