New at On Your Side: retail stores

By | May 11th, 2011

I‘m really excited about this next industry category, retail stores.

Whether you’re shopping at Neiman Marcus or Wal-Mart, it’s not always clear where to appeal a customer service problem. That ends today.

We’ve just posted several of the most popular retailers, including BJ’s Wholesale Club, Costco Wholesale, Neiman Marcus, Nordstrom, Ross Stores, Sam’s Club, Saks Fifth Avenue, Target Corporation, TJX Companies and Wal-Mart Stores.

More are on the way. If there’s a retailer you don’t see, please email us and we’ll be sure to add it to the list.

And a note to anyone who works for these retail stores: We are posting these executive contacts in order to help your customers, not to embarrass you or to short-circuit the customer service process. These names are only to be used as a last resort.

Thank you for being part of this project.

(Photo: Lone Prim ate/Flickr Creative Commons)

We want your feedback. Your opinion is important to us. Here's how you can share your thoughts:
  • Send us a letter to the editor. We'll publish your most thoughtful missives in our daily newsletter or in an upcoming post.
  • Leave a message on one of our social networks. We have an active Facebook page, a LinkedIn presence and a Twitter account. Every story on this site is posted on those channels. The conversation ranges from completely unmoderated (Twitter) to moderated (Facebook and LinkedIn).
  • Post a question to our help forums or ask our advocates for a hand through our assistance intake form. Please note that our help forum is not a place for debate. It's there primarily to assist readers with a consumer problem.
  • If you have a news tip or want to report an error or omission, you can email the site publisher directly. You may also contact the post's author directly. Contact information is in the author tagline.