Comments on: US Airways

By: S. R. S. Levenson

S. R. S. Levenson — Thu, 04 Mar 2010 03:07:49 +0000

For years I have traveled only USAIR-one year reaching Chairman’s Preferrred. Most of the time Gold. Recently due to the economy my traveling has dwindled.. I had wanted to purchase Gold Status and kept inquiring when there would be some type of special to buy preferred miles for Gold Status–and was told had missed it..and then found out USAIR never had any promotional for securing preferred miles..and it would cost me over $1200. I am annoyed that USAIR does not go out of their way, in some small way, to recognize those travelers who have stuck with them in the worst of times bu offering an incentive program to purchase preferred miles at a fair price–$400-500. Now I’m at a cross roads and looking at options other than USAIRWAYS. They quickly forgot about me–and I can do the same.

By: Christine Hart

Christine Hart — Sun, 21 Feb 2010 01:37:56 +0000

Also in regards to the above note: “(Note: Some readers have found that their requests are expedited by emailing the executive office at executive.office@usairways.com — however, I advise that you try the customer care address first.)”
This e-mail address does not work…

By: Christine Hart

Christine Hart — Sun, 21 Feb 2010 01:05:04 +0000

My husband and I booked tickets on a flight from Chicago to Las Vegas on February 20, 2009. US Airways oversold the flight and needed people to stay behind and take the next flight out (at 6am the next morning). We did not have anything pressing going on and volunteered to do them the favor of giving up our seats to two very angry people insisting that they get to Las Vegas that night. US Airways promised us cab vouchers to and from the Airport and Travel Vouchers to use within one year of the original flight. This all sounded like a mutually beneficial outcome to their over booking situation until….
The cab vouchers were completely worthless and we ended up paying $36 each way to and from the airport costing us an additional $72.
We have tried booking flights using the travel vouchers 5-6 times over the last year and every time we were told that there were not any travel vouchers seats available on ANY of the flights to ANY of the cities on ANY of the days we were looking to travel. (And we always book travel 3-6 weeks in advance.) It is a HUGE SCAM to offer travel vouchers that are impossible to use. The vouchers also offered a $200 discount per person if the free tickets were not available. When we tried to book using the $200 discount, we were quoted prices per flight that were $50-$200 more expensive than what we were seeing on the US Airways web site for the EXACT same flights. When we asked the customer service person about it, she said that the internet prices were wrong and that we would not be able to book at those prices if we tried. Huh? So she is telling me that they post incorrect flight prices on their web site. What would the point be other than to make people really angry?
So, to recap, we did US Airways a huge favor by giving up our seats on an oversold flight, got stiffed out of $72 for cab fare to and from the airport and were given travel vouchers that were impossible to use and told that the airfare prices on the US Airways web site were incorrect… all by customer service agents that were incredibly, incredibly rude. The last woman I talked to told me “If you don’t like the prices not being correct, talk to customer service and make a complaint”. WHAT?
We will NEVER fly US Airways again and will encourage everyone we know to also boycott them.
We have tried e-mailing all of the e-mail addresses listed above and have not yet received a response.

By: Bert Jacoby

Bert Jacoby — Sat, 20 Feb 2010 00:22:07 +0000

I posted here on 02/08/2010 about a problem I experienced on 12/21/2009. Since then I wrote a letter to the president of US Airways further explaining my situation. Today I received a phone call and an email to inform me that my circumstances warranted a longer time frame (one year from today) to use my credit voucher.

I am very happy with the way my problem was resolved and look forward to using my vouchers at a time that my job as a teacher allows.

Good luck everyone!

By: shawn thompson

shawn thompson — Wed, 17 Feb 2010 16:02:42 +0000

I am looking for some contact info at USAir.

I’ve been a business traveler for 26 years and cannot possibly comprehend the business suicide they are undertaking.

I’m not a road warrior but have been saving up my miles for my entire career. I recently had a job change and spent about 2 years with very limited travel. My miles expired.

I understand they emailed me and “warned” me but I cannot comprehend WHY they decided on this policy. Think about this from a business perspective: Forcing miles to be forfeited saves virtually NO money (there are no administrative costs and they are rarely used if they are old). So, forfeiting miles only alienates formerly loyal customers. Basically what USAir told me was ‘after two decades of loyal serv ice, you are no longer a customer and we now view you the same way as a first time traveler’.

I have no incentive to ever fly USAir again. I supervise three dozen travelers and work in a $60M partner of a $12B corporation. I am telling EVERYONE to avoid USAir at all costs.

To be fair I made half a dozen attempts to talk this through with them first, before “boycotting” them. I was simply told I can “buy” my miles back for $200 and I spent almost an hour on the phone asking for a supervisor.

I dont even WANT my miles back anymore – I just want to tell them how much damage they are doing to their customer base.

By: dave dicecco

dave dicecco — Sat, 13 Feb 2010 15:55:33 +0000

They are horrible….. Got ot my website and read the letters/e-mails I have snet out to every one in US airways I could….I trust them with the safety fgo my daughter and wish they could treat me with a little diginity and respect….Customer service is a word they do not know

By: Connie

Connie — Sat, 13 Feb 2010 05:32:45 +0000

Booked my husband on US Airways Flight from Richmond, VA to Phonix, AZ with a layover in Charlotte. He arrived at the airport 2 hours before the 5:55 takeoff. After boarding they were in a waiting period because Charlotte was getting snow. They arrived in Charlotte 10 minutes after the Phoenix bound plane took off. It was snowing too hard for them to arrive in Charlotte, but not too hard for their connecting flight to take off?RIGHT! They knew that there were 50 some passengers arriving from Richmond to make the connection and they did not wait. They offered nothing. There were no available hotels. He is out rental car, hotel, and class fees. I AM FURIOUS! I don’t know how they can justify leaving 50 stranded passengers who had paid for their fare.

By: Krisan Vine

Krisan Vine — Wed, 10 Feb 2010 14:21:21 +0000

Long story short…my best friend who had been in Hospice care for two weeks passed away. I was by her side each and every day, and I will deliver her eulogy at the service tomorrow. My husband and I had tickets on US Airways to go to Phoenix to see his elderly father. Obviously, it was not possible for me to take that trip. After contacting the sources above, I received an email yesterday with “condolences” and the verdict that I would be charged $150 to change the ticket as well as the difference in price of a new ticket. I gave them a link to the obit as well as phone numbers to verify my position. My husband called last night to say the plane was full even without me! I will NEVER EVER fly US Airways again!

By: Bert Jacoby

Bert Jacoby — Tue, 09 Feb 2010 01:08:28 +0000

During the December snowstorm that hit the east coast, I had to make an emergency change to my flight on US Airways. I spent 334 minutes on hold and never got through to make my change, and my round-trip tickets were cancelled. I was forced to purchase new tickets.

I contacted customer relations at the conclusion of my trip. They offered to credit me for my cancelled ticket but only gave me 72 days to use the credit– I am a grade school teacher and cannot travel on a whim. I asked that they extend the expiration to a year but my request was denied.

As it stands now, I will lose all of my money for the flights that they cancelled (after not taking my call) and I’ll never book another US Airways flight again. I would like help so that I can continue to fly US Airways and use my credit when my job allows me to fly.

By: Eileen Hand

Eileen Hand — Wed, 03 Feb 2010 21:31:12 +0000

Your reservation person referred me to this site for an answer to my question. I purchased a ticket to fly from Phoenix, AZ to Mexico on 5/1/09. My confirmation #CM4KVD on ticket purchased March 14. I would like to book my portion of that flight for a ticket from Phoenix, Az to Monterey, CA on 3/21. The reason the trip to Mexico was cancelled we because that was the week it was announced that the borders may be closed due to the swine flu. Your reservation agent advised that I contact you to approve this transaction. Thank You.