Comments on: Travelocity

By: Maria

Maria — Fri, 19 Mar 2010 23:55:53 +0000

If a customer books flights, hotel and a rental car in the name of himself and his spouse, can the spouse call Travelocity and cancel the reservation HE made? The Travelocity agreement is binding on the person using the site, not the travel companion. Does anyone know how this situation shakes out? Is the cancellation valid when the person making it is a travel companion, not the person who made the reservation and paid for it?

By: Pat

Pat — Fri, 12 Mar 2010 20:17:45 +0000

Insurance? My husband went ahead and purchased their insurance and ended up having to cancel. They made him get a doctors slip to get a refund! People have to cancel for more reasons than health-
what the hell then? We will never use them again and we book online alot!

By: marco

marco — Wed, 24 Feb 2010 18:17:52 +0000

Travelocity SUCKS they sold me a ticket two days ago with a confirmation and ticket number then 12 hours before departure they sent me an email stating that they canceled my ticket, good that I checked my email 9 hours before departure so I saved myself a trip to the airport I called to find out why and ended up talking to people in the Philippines and India that were useless they do not list a number in the USA wasted hours of my time now the price is alot higher better off using them for info and calling the airline direct!!!

By: Stephanie Johnson

Stephanie Johnson — Fri, 06 Nov 2009 01:54:45 +0000

I’m Stephanie Johnson recently I booked a round trip flight to Manhattan KS from Dallas Tx. using Travelocity customer service agent over the phone. I got the flight info and the agent asked whether I would be using a credit card or debit card. I used my debit card that is linked to my personal checking account. The flight was booked the approval confirmed with an email from Travelocity, with my travel itinerary. The drama unfolded five days after I purchased and had returned from my trip, Travelocity failed to deduct the charge of $479 plus $25 fee from my checking account at the time the approval was given over the phone. As a result of this negligence my checking account was overdrawn and I have to pay my bank over two hundred dollars in overdraft fees. Travelocity emailed me an approval confirmation at the time my debit card was charged, the negligence occured when Travelocity failed to disclose to me at the time of my purchace their practice of waiting five days to send the charge receipt to the bank if I use a debit card. I was notified by my bank of the overdraft that occurred as a result of Travelocity charge hitting the bank five days later. I contacted Travelocity by phone and was told by several supervisors to go fly a kite. I contacted my bank and Travelocity on a conference call, a rep from my bank witnessed Travelocity attempting to place the blame on my bank and me. Travelocity stated according to their policy it takes five days to process debit card purchases.
I advised Travelocity that I had a confirmation email that stated in plain english that MY TRANSACTION WAS APPROVED, and NOT PENDING APPROVAL WITH A FIVE DAY WAIT TO SEND THE RECEIPT TO MY BANKING INSTITUTION. Travelocity rep refused to speak with me was rude, hung up the phone, and very argumentive. What bothers me the most is that first of all I’m a mother of three small children and don’t have money to throw away because of a company fails to disclose its business practices. The trip I booked to Manhattan Kansas was to say goodbye to my husband that was deployed from Ft. Riley Kansas to war in Iraq, how can a company continue to operate and thrive using these types of tactics to book flights? Its no secret Travelocity is a billion dollar company booking hundreds of thousands of flights daily globally, how can an organization of this size fail to do its due diligence to keep consumers well informed. I’m very unhappy that Travelocity got my money, I tell every body I know to not use Travelocity. The Indian customer service reps are not human, they do not respect Americans and have not grace when dealing with human beings. I’m the wife of a United States Soldier my only endeavor was to see my husband before he’s shipped out to fight for freedom. Shame on Travelocity, I anticipate looking into legal action if Travelocity continues to ignore my requests for remedies.

Stephanie Johnson
940-442-8909

By: Diane Myers

Diane Myers — Tue, 20 Oct 2009 13:55:44 +0000

I am filling this complaint against Travelocity. I looked on the computer and found Travelocity on the internet it seemed like their prices were reasonable for flight and hotel for an April vacation in New York City from April 20 thru April 23, I booked the reservations on the internet with Travelocity Feb. 24,2009 I called Travelocity within a few days after I booked it, I decided to change the vacation from April to May because my Mom was having health issues. I was having a hard time understanding the people I was dealing with and asked them where they were talking to me from and they said India. After several people I dealt with I was getting frustrated because of the broken English. A lady supervisor called me at 1:00 A.M. on March 4th Cleveland time she was calling me from India, she said instead of changing the date and hotel she said it would be better to cancel and there would be no cancellation fees. She said she would call American Airlines and hotel Afina 50. She said it was her time to go home, and she would take of it the next day. I repeat what she said I agree.

A few days later I thought I better check to make sure it was canceled, I called American Airline and hotel they said I couldn’t cancel because I was a third party it had to come from Travelocity the amount of cost for the vacation was $1,130.50
American Airlines and hotel was Afina 50 phone # is 212-751-5710 I spoke with Jill American Airlines phone is 800-433-7300.

I NEVER RECEIVED AN E-TICKET FOR APRIL 20, 2009 THROUGH APRIL 23, 2009 MY TICKETS ARE STILL OPENED AT AMERICAN AIRLINES, Travelocity never followed through on what I was told on March 4th by that lady supervisor I spoke with at 1:00 A.M. she never followed through.

On March 9th I booked a vacation to New York that I did take I went on May 25th to May 28th and the hotel I stayed at was Sofitel New York I did fly on American Airlines
I did dispute with my credit card Citi Bank for April vacation.
I did receive an E-ticket for my May 25 through May 28th vacation

I called Travelocity on my home phone in May because the bill appeared on my credit card. I talked to Shane I D AD9 in India broken English he put me on hold he said 10 minutes each was at least ½ hour in between I called American Airline on my Cell phone and spoke to a supervisor she stated I was never on the plane April 20 and there would be no charges since I canceled on March 4th the ticket could have been sold to someone else. Shane said I did cancel my vacation on March 4th he was reading old e-mail from supervisor on March 4th I did cancel and Travelocity did not follow through. On May 26 Travelocity credited me for the hotel portion $790.11. Travelocity knows I didn’t take this vacation but I was still charged the American Airline portion of it. $340.50 by Travelocity, now I am getting charged interest and late fees on my credit card. I received paper work from Citi Bank on July 17th stating they can no longer assist me on this matter Travelocity sent them every thing that had to do with my May vacation I was disputing the April not the May vacation. I wrote them a letter on July 27th and the responded on August 4th they our investigation remains closed. So I have no help from my credit card company. This is destroying my FICA score I will send all the e-mails and my credit card statement and letters. I hope you can help me get my credit from Travelocity and CitiBank charges

Thank you

Diane

By: barbie45

barbie45 — Thu, 10 Sep 2009 12:05:49 +0000

after reading these horror stories , I wonder about educational level and trainning these compnies use with their personnel. Having dealt with hotwire and hotel.com , ithink i would personally rather deal withthe hotel itself

By: adele m carey cripe

adele m carey cripe — Thu, 10 Sep 2009 00:01:59 +0000

I am trying to make a reservation but I do not have a password
it will not let me go ahead without the password
what can you do to help me

By: Amanda

Amanda — Mon, 13 Jul 2009 20:37:12 +0000

I work for a hotel and the level of service is just as bad on the other side of the fence.I’ve never dealt with people with such a bad sense of customer service.
So, going back to March of 08 Travelocity owes us over 10K from reservations. They switched us from a payment system where we charged their credit card for payment to a system where we have to invoice them. This would have been fine had I been notified. When I called last year to ask what was going on I was told that I needed to invoice them. So I did…and never heard back. I have been emailing since January (most of the time receive no response until I verbally berate someone), I’ve also faxed in copy’s of the invoices 4 times. Finally in June I told our marketing manager that I was going to cancel any future business plans with them if I didn’t hear something back. I was then told we would be getting payment shortly. Wise to their game I called billing just to confirm that they were planning on cutting us a check and guess what… no one had any idea what I was talking about. So I went around in circles again and was asked to again fax the invoices in. finally, after I emailed a number of people in billing along with my marketing manager I was given an answer. They were going to need 7-8 weeks to process the invoices. When I replied that all things considered they should be able to do better than that for us and asked to be paid in 3-4 weeks I got no response.
I will definitely NEVER book though Travelocity and as soon as I can I will make sure to completely disassociate our company from their sites.

By: shirley brigden

shirley brigden — Thu, 08 Jan 2009 03:49:08 +0000

thank you, thank you, thank you for the contact information for Ginny Mahl. They had put incorrect location information for a hotel I booked in Seville, which caused us to lose our time there trying to locate the hotel, which was actually in the suburbs. I have used Travelocity many times with no problems, and with their service guarantee, I emailed customer care. The response obviously came from India, didn’t apologize basically said you’re back now, you didn’t call so we can’t do anything in broken English. I emailed back asking to be referred to a supervisor in their north american customer care to which they replied, we don’t have a north american operation. I was still livid a month later when I tripped across this site and then emailed Ginny. She jumped on it, they talked to their contact in Seville, and apologized for what happened and are now changing the description on the listing and thanked me for bringing it to their attention. They also gave me an $80 refund, and my faith in Travelocity has been restored. Once I could get to the right people, I had people who cared. Thanks Travelocity, you resolved this, all I wanted at the start was for someone to say sorry.

By: kiersten

kiersten — Mon, 29 Dec 2008 18:11:39 +0000

I had a horrible experience with Travelocity this year–they charged my card when the reservation was made and then I was charged again when I checked out of the hotel. I’ve talked to Travelocity about having the charges reversed (after waiting for a ridiculously long time on hold), but they “haven’t been able to get a hold of the manager at the hotel.” Yeah right. To further the problem, the initial charge by Travelocity was over $100 more than what the hotel charged us; the price we would have had to pay if we had just gone through them and bypassed Travelocity. Of course, Travelocity refuses to even discuss reversing this higher charge or giving us the lower rate. Reading Travelocity’s website about their guarantees that your trip will be correct, worry free, etc., makes me a little irate, because it is absolutely not true. They made it quite clear that they were not willing to work with me and do not care about the extra time and trouble this has caused.