Comments on: Spirit Airlines

By: C

Fri, 19 Mar 2010 19:17:26 +0000

I am a Spirit employee. I agree with most of you on here, I don’t fly Spirit and I work for them. I must make a point though, a lot of you claim to be long time customers that have always dealt with so much abuse, yet you come back for more then complain when it sucks yet again! I see many of you so-called “never gonna fly Spirit again” customers. We are a small airline and I recognize the same faces showing up, complaining, and claiming that they know FAA people, and brother is a lawyer, etc. In the end if Spirit is $1 cheaper than some other airline, you clowns will fly us again! I hate the Wal-Mart mentality of this country. Pay a a fare price and get better service, pay a substandard price, ie. below Greyhound, get substandard service. I don’t like it as much as each one of you, however this is the new America! Cheap!

By: Christina

Christina — Thu, 11 Mar 2010 04:18:04 +0000

Spirit won’t let you redeem award miles online. Are you kidding? Get with this century! Ok, so we call their customer “service” line to inquire about redeeming miles. After having two phones on hold for more than 30 minutes each on two different occasions, we ‘re over you Spirit. Way to deter your customers! Based on the complaints on this site, however, I guess we’re better off not flying with you.

By: Stan

Stan — Tue, 09 Mar 2010 15:52:27 +0000

I use Spirit for three trips a year to Cartagena Colombia and my beef is there is not enough time to clear customs in FLL on my return trips.Sunday was a nightmare trying to make my connection to Myrtle beach…it took ten years off of my life! The staff is nice but an hour between intl flights is ridiculous and FLL Customs are asses that will not help connecting passengers…US Customs SUCKS!!!

By: Detroit Flyer 2

Detroit Flyer 2 — Fri, 05 Mar 2010 15:55:31 +0000

Detroit Flyer, I too have noticed that they have cut all of the deals going from or to Detroit. This is a huge bummer, as my family have used spirit for 10 + years due to the delas that they have had.

By: Detroit Flyer

Detroit Flyer — Tue, 23 Feb 2010 15:58:57 +0000

Just wondering if any other have noticed that Spiritair has pretty much cut out Detroit MI in most of there $9 sales? Being a long time $9 member, we can say in the past Detroit was almost always listed as a departure city in the sales. We just noticed this change the start of the year.

We recently renewed our membership just before the change. Being so we contacted spirit to inquirer the change. We were told in short they would refund our membership fee. With that said I have to think that this will now be the norm, that is Detroit will not be listed in most of there sales. If it not I would have thought that they would have told us this is just a short term change.

By: steve najor

steve najor — Tue, 16 Feb 2010 13:40:36 +0000

My name is Steve. I have been a customer of Spirit Airlines for many years and for the most part, have never been fully satisfied with the service I have received. I have tried my best to stay away from your airline, due to your cramped aircrafts, non-complementary beverages/food/blankets/pillows, and your rude and inconsiderate employees; but I was lured, for the very last time, by the offer of a non-stop flight from Detroit to Cancun, Mexico, with the less than moderate price of $500 per person.
Myself, my wife and my son had taken a week off from work and school, for my son, to take this trip; a trip we have been planning for five weeks, and been searching for, online through a third-party travel agency, since our last vacation in June of 2009. To our dismay my family and I arrived at your terminal (Spirit) at Detroit International Airport at around 3:30 am to be told by a rude ticket agent, who announced to my family and the rest of the pseudo-passengers of never to exist flight 285, that our flight had been cancelled due to maintenance issues, ones that they would not specify. They had told us the next flight on your airline available to Cancun was on this coming Tuesday, having fourteen seats available, and Wednesday, having 30 seats available. We were also told that there were no available flights with a different airline, anywhere, anyhow. We were then told, rudely once again, to make a line to be dealt individually by your horribly condescending ticket agents to “weigh our options.” Options being:
1. Be refunded for our plane tickets (but not for our lodging, parking, excursions, and not to mention our time)
2. Take a shortened vacation on Wednesday, not being guaranteed that the flight would not be cancelled, delayed our overbooked (something I have found your company to be notorious for).
I decided to take option one, being no point to take a three day vacation to Cancun, being due back Saturday afternoon and spending two out of those three days travelling. At last we were insultingly offered $100 per person voucher to a flight to somewhere else, however still on your horrible airline. Given “bargain” tickets now days are around $500 dollars per person, a $100 voucher wouldn’t even cover one ticket between three of us. For my money lost from the Resort I had booked, and had to cancel, the $6 charge for two hour parking at U.S. Park (time which was all spent waiting in line to being told of our cancelled flight, and waiting to be reimbursed for our tickets) and the time I have spent not only researching and, inevitably, wasting for a decent deal for a nice vacation for my family and myself, I demand a much better offer than this. This is completely unacceptable, unforgivable and immoral, for you to do to my family and me, as not only customers but as people.
I expect a much higher level of service and satisfaction from an international company of your stature and success (even though the exact definition of YOUR success can be argued).You will never see my business again.

By: grac

grac — Thu, 11 Feb 2010 03:40:21 +0000

I too sent an email to Heather (as she requested in a previous post) and recieved an email response from one of her subordinates. All I received was yada yada… and sorry.

Heather only posted a single message on this site since June. of 09′ Is she really interested in helping?

“Help us be a better company by bringing your issue to our attention – if we aren’t aware that there is a problem how are we going to fix it?”

Issue was presented and received a basic policy response.

————————————————————————
Heather Harvey June 18, 2009 at 1:40 pm
Hi everyone!

Let me start by introducing myself. I am the Customer Relations Manager of Spirit Airlines. I’ve been with the company for 2 years and 4 months, and managing the CR team for the last year and a half. Recently, I have been tasked with turning our customer perception around – which is why I am appealing to you here.

As I read through the posts on this and several other blogs, I find that this is the first time that I or my staff see the complaint. Prior to posting something negative about our company, I challenge you to reach out to our customer relations group or myself (Heather. Harvey@spiritair.com). You may also reach our consumer relations via our website, Spiritair.com by selecting the ‘Help’ tab at the top right corner of the home screen. In the search box please type contact us and select the ‘question/comment’ tab. We are committed to correcting our mistakes. Your complaints and compliments spur many conversations with upper management.

Our staff is a caring and intelligent group of individuals who see the bigger picture. Help us be a better company by bringing your issue to our attention – if we aren’t aware that there is a problem how are we going to fix it?

You have given us the opportunity to improve our service and we will do our best to do just that.

Please travel with us soon. It is always a privilege to welcome you aboard.

Sincerely,

Heather Harvey
Manager, Corporate Consumer Relations
Spirit Airlines

By: Christie

Christie — Mon, 08 Feb 2010 15:53:09 +0000

I couldn’t believe my ears. As everyone must know, once you make the reservation online, there are no refunds, no transfers, no changes, nothing.
Even knowing this I still made a reservation online and accidentally put a wrong name on the reservation!! I realized it a couple minutes later. I immediatelly called Spirit, I think I did get India. She politely asked me if I knew the ticket was non transferrable and non refundable. I said yes, I know but that I had just made the reservation a couple of minutes ago. She said hold on the phone and let me see what I can do, she didnt put me on hold, she immediately said she would cancel the reservation for credit (no refund) with no fees and I would get a credit for the full amount, which was fine with me because I knew I could get the fare again.

So I just rebooked it and everything is fine now.

I suppose their customer service is improving somewhat.

By: VK Elms

VK Elms — Thu, 04 Feb 2010 18:22:15 +0000

I recently flew with SpiritAir for the first time – Ft Lauderdale to Medellin Colombia. I didn’t sign up for the $9 club because of all the negative comments I’ve read. Nonetheless, the flight itself was good and on schedule. The price was incredibly cheap. All-in-all a very good experience.

By: Marie O'Brien

Marie O'Brien — Sun, 31 Jan 2010 01:12:09 +0000

My husband and I have flown Spirit out of Atlantic City, NJ. We’ve gone to Fla., Las Vegas (I miss this one), and Cancun. I don’t remember having any bad experiences and the price couldn’t be beat. I wish they’d do away with all the extra charges (bags, seats, etc), but aside from that…..Keep up the good work Spirit.