Spirit Airlines

p.s. – I agree with comments here that
1. this is discount, so don’t expect gobs of personnel answering phones or emails at corporate office
2. economy is bad enough, let’s not file a lawsuit or refer it to a Senator or Congressman, that will only put them out of business! Public humiliation is cheap and effective.

However, as with any business which THINKS they are entirely dependent upon web-based forms and services, they should AT LEAST be willing to receive technical PROBLEM REPORTS on their website. I wonder if that vendor is in India, too? If so, I don’t trust them with MY credit card information, they are INCOMPETENT.

What exactly would you expect from a $9 flight. Sure there are no meals ( what airline is offering that nowadays), you’re flight might be delayed ( what airline isn’t)…but for $9 a flight I will bring a sandwich and a book and enjoy a couple of extra mojitos with the money I saved!!

Hi everyone!

Let me start by introducing myself. I am the Customer Relations Manager of Spirit Airlines. I’ve been with the company for 2 years and 4 months, and managing the CR team for the last year and a half. Recently, I have been tasked with turning our customer perception around – which is why I am appealing to you here.

As I read through the posts on this and several other blogs, I find that this is the first time that I or my staff see the complaint. Prior to posting something negative about our company, I challenge you to reach out to our customer relations group or myself (Heather. Harvey@spiritair.com). You may also reach our consumer relations via our website, Spiritair.com by selecting the ‘Help’ tab at the top right corner of the home screen. In the search box please type contact us and select the ‘question/comment’ tab. We are committed to correcting our mistakes. Your complaints and compliments spur many conversations with upper management.

Our staff is a caring and intelligent group of individuals who see the bigger picture. Help us be a better company by bringing your issue to our attention – if we aren’t aware that there is a problem how are we going to fix it?

You have given us the opportunity to improve our service and we will do our best to do just that.

Please travel with us soon. It is always a privilege to welcome you aboard.

Sincerely,

Heather Harvey
Manager, Corporate Consumer Relations
Spirit Airlines

Dana – would you mind emailing me at Heather.Harvey@spiritair.com? I’m afraid that when I posted my email address there is a space between Heather and the .Harvey@spiritair.com. I do apologize for this – Thank you for the opportunity to correct this.

Heather

I paid twice for $9 Club membership for my son Nick Rosenberg Spirit # 127831395; email nickrock42491@aol.com; paid on 7/7/2009 and then when booking tickets yesterday I was required to do so again 7/15/2009 and then the booking was never processed; I spoke to many reps (In India?) who were connecting me to supervisors; last of all was at length “Lilly” who told me to do this and tell you to refund one of the $39.95 but also to allow me to book the two tickets for my sons that would not go through after two+hours. CONTACT email mellester2@aol.com; 914 263-6223

Just a few days ago i tried purchasing a ticket online and through telephone reservations. For whatever reason my credit card was coming up declined both times…although there were funds available. So since i was not able to make the purchase that was the end of the phone call. 2days later I now see the charge on my credit card in the amount of $324. I called reservations & spoke to a manager who then reviwed the phone call that was made two days prior when i was trying to make the reservation. He told me that i couldn’t get my money back beacause it was a non-refundable ticket. Who cares if it’s non refundable!!!! my card came back declined TWICE! so why am i being charged for it all of a sudden is my question. I’ve made 2 calls to Heather Harvey and have not heard anything back. I’m now sending her an email with the complaint….let’s see how long it will take to resolve this issue.

Our family vacation was almost ruined by the incompetent ticket agents we greeted on June 26th. We were denied boarding by the agent that told us we did not meet the requirements of Spirit airline policy to travel internationally with our children. She was unable to produce any policy for me to read, only a flat denial and a reference to the website. After copying and researching ALL of Spirits travel policies, the agent was WRONG!!! We still had to pay an extra $2500 in expenses related to their mistake. I have emailed all the contacts on Elliots blog and have not received any response to my letter. As a note to others having problems with airlines, the FAA has a complaint forum and they are very interested in hearing from customers about airline issues.

On Thursday the 13th of August myself, my husband and 2 young daughters had a return flight from Kingston, Jamaica to Washington, DC with a connection in Fort Lauderdale. We were told that the flight from Kingston to Fort Lauderdale was going to be delayed due to a storm in Fort Lauderdale. Our original flight out was 3:55pm CST. I honestly couldn’t tell you when we boarded and took off, what I do know is that by the time we got through customs it was already 9:00pm EST and our 7:10pm EST flight had already left (along with everybody else’s connecting flight). So now we (me, my husband and 2 daughters) has to find where to go to get information. We stood on a long line that did not move to be told by the Spirit Air Rep. (who had a nasty attitude) that there wasn’t another flight going out to Washington DC Reagan Airport until 1:24pm EST on the 14th of August. So we were stranded in Fort Lauderdale until then. When I asked about any other flights he told me that there was a 7:10am leaving out but it was already oversold and 6 people were already on standby, but that we could come back in the morning and try to get on the flight. He then told us that they would not be accommodating us with a hotel, a ride a hotel or even food vouchers and offered us a hotel with a distress rate of $89 a night. We did not have the money to spend for a hotel and a cab ride. We asked if there was a USO in the airport being that me and my husband are both Active Duty Army Soldiers. He said “No”. After we were booked on the 1:24pm flight for the next day we sat in the airport terminal with all our bags and no real place to sleep. We were cold and hungry. My 2 daughters 5 and 3 years old had to sleep balled up in a airport chair, as did my husband. I didn’t get any sleep because I had to make sure our bags didn’t get stolen or confiscated (I do have a picture of them and the airport clock (1:08am)) that I took for evidence. At about 4:30 that morning we walked over to the desk to try to check in on standby on the 7:10am flight. The lady at the desk told me that it was oversold and that there were still 7 people on the standby list and also that it was a $25 non-refundable fee for each person to be put on the list. I then told her that the guy last night did not mention anything about a fee. He said to try to come back by 6:00am to see if we can get on the list. So she then got a supervisor or something and the supervisor then said you don’t understand. I stopped her and said I do understand but what you don’t understand is that I should have been home last night at 10pm and we just slept in a cold airport terminal. I’m cold, hungry and sleepy and I’m a soldier and I’m suppose to be back to work today and all I want is to be put on the standby list. If I knew I had to pay I more than likely would have just paid for a hotel room and not have my kids sleep on airport chairs. Then they went ahead and put us on standby at no charge. We then we checked in an went to the designated gate. When the 7:10am flight started to board not all the passengers were there. We thought were would be able to get onto the flight come to find out we didn’t they held the flight for 2 connecting flight to come; one from Lima, Peru and the other from LAX. Needless to say I was pissed because they held this flight for 2 other flights and I, my husband and 2 young daughters had now been in the airport almost 12 hours, without a decent meal. We then found out what gate the 1:24pm flight was leaving from and sat there until it was time to board another 7 ½ hours later (because the plane came in late and left late). I didn’t get home until 7pm on the 14th of August, almost 24 hours later. I, my husband and our daughters would like to be compensated for all that we have been through. Again we were stranded in an airport for about 16 hours and were never offered a complimentary hotel room, ride to a hotel or even food vouchers. Along with a slap in the face to have a plan held for passengers from 2 flights where we were waiting for almost 12 hours at this point.

On 6 March 2009 – I had purchased tickets for my in-laws who reside in Colombia to visit my family in the United States. My record locator is P31TNI. The names of my in-laws are Alba Ruby Romero de Satizabal and Hernando David Satizabal Jadedth. I am the ticket purchaser Jeffrey Feldman.

My in-laws were visiting us for a period of almost three months. I knew that they would need at least two checked bags each. At the time I purchased the tickets for my in-laws, I made an additional purchase of an additional bag allowance for both my in-laws covering all four legs of their travel (Bogota, Colombia to Fort Lauderdale, FL – Fort Lauderdale, FL to Atlanta Georgia and return.) I have a receipt clearly indicating this purchased. My in-laws had a copy of the receipt at all times.

On their return trip of 1 September 2009 – I drove from Clarksville TN to Atlanta GA taking them to the airport. I made sure my in-laws had a copy of the receipt and all necessary documentation to return home. At 0415 nobody from Spirit Airlines was at the counter, even though the posted hours on the digital marquee indicated they would be there at 0400. I mentioned that as their flight was scheduled to depart at 0700 and I had a long drive back. If someone was present at their scheduled operating hours, I could have assisted them better as they do not speak English.

Once the representatives finally showed up, they refused to check the additional bags of my in-laws in. With the assistance of some Spanish speaking customers – my father in-law clearly showed the receipt indicating that an additional bag had been purchased already for each. My father in law spoke to six different spirit airlines employees – none would accept the receipt. The passenger representative said that the additional bag purchase was not valid on international flights. She further demanded payment of $100 dollars for each bag (total $200) dollars. My in-laws did not have enough money to pay as no additional fees were anticipated as I took care of everything in advance,

At this point, other customers witnessed what was transpiring and tried to offer assistance. Other customers reviewed the receipt and were satisfied that the bags were paid for already as it is clearly indicated on the receipt. One lady offered her cell phone to my in-laws to contact customer service and my wife for help. Another even went as far loaning my in-laws enough money for an additional bag. My in-laws were forced to unpack everything out of one suitcase – cram it into to the other three – and discard the bag to be able to continue their journey and board the aircraft.

This incident has caused extensive grief and financial loss to me and my in-laws. Notwithstanding the embarrassment of being ridiculed in public – but we have suffered the loss of one piece of luggage and an overpayment of one hundred dollars that was completely unnecessary.

I believe the following is in order

A written apology from Spirit Airlines both to me and my in-laws
Direct compensation for the loss of one hundred dollars erroneously paid
Replacement of one suitcase.

I have called and sent an email to Heather and she has not returned my call or email. Seems to be a pattern here. Maybe Spirit needs to replace Heather?????????????????

Thanks to Spirit, my significant other and I have been able to enjoy our new little Piece of Paradise about once a month in 2009. It would have been cost prohibitive to visit that frequently without the reasonable prices Spirit offers. ( I’ll insert just a little plug here..email me if you are also looking for an affordable getaway to Southwest Florida..now is the time! It has been life changing to finally reward ourselves and “enjoy” our investment rather than watch it do nothing in the stock market. I’m passionate about finding the bargains and would love to help you as well.) Back to Spirit..I have been an entrepreneur all my life and have sometimes wondered, how does Spirit stay in business with their low prices? Obviously, volume, low costs and no frills..Works for me, I’ll save the frills for my time on the ground enjoying all there is to do. While it would be nice if the coach seats were a little larger, I have been very impressed with the airline overall. I had one issue where I hit the wrong day online, called the 800# and the representative fixed the booking for me since I called immediately. I don’t think I have ever arrived late and their flight attendants are many times quite comical.

I encourage others to try the airline. I hope they are around forever.

I’d like to suggest an idea for the airline. While the extra room is nice when the plane is not full…why not allow your loyal customers bid on last minute flights to fill the plane and fulfill their last minute desire to get out of town. It would seem that it could be a win/win for everyone.

Happy New Year!

Katherine Stark
http://www.fateinrealestate.com
klstark8@gmail.com

My husband and I have flown Spirit out of Atlantic City, NJ. We’ve gone to Fla., Las Vegas (I miss this one), and Cancun. I don’t remember having any bad experiences and the price couldn’t be beat. I wish they’d do away with all the extra charges (bags, seats, etc), but aside from that…..Keep up the good work Spirit.

I couldn’t believe my ears. As everyone must know, once you make the reservation online, there are no refunds, no transfers, no changes, nothing.
Even knowing this I still made a reservation online and accidentally put a wrong name on the reservation!! I realized it a couple minutes later. I immediatelly called Spirit, I think I did get India. She politely asked me if I knew the ticket was non transferrable and non refundable. I said yes, I know but that I had just made the reservation a couple of minutes ago. She said hold on the phone and let me see what I can do, she didnt put me on hold, she immediately said she would cancel the reservation for credit (no refund) with no fees and I would get a credit for the full amount, which was fine with me because I knew I could get the fare again.

So I just rebooked it and everything is fine now.

I suppose their customer service is improving somewhat.

My name is Steve. I have been a customer of Spirit Airlines for many years and for the most part, have never been fully satisfied with the service I have received. I have tried my best to stay away from your airline, due to your cramped aircrafts, non-complementary beverages/food/blankets/pillows, and your rude and inconsiderate employees; but I was lured, for the very last time, by the offer of a non-stop flight from Detroit to Cancun, Mexico, with the less than moderate price of $500 per person.
Myself, my wife and my son had taken a week off from work and school, for my son, to take this trip; a trip we have been planning for five weeks, and been searching for, online through a third-party travel agency, since our last vacation in June of 2009. To our dismay my family and I arrived at your terminal (Spirit) at Detroit International Airport at around 3:30 am to be told by a rude ticket agent, who announced to my family and the rest of the pseudo-passengers of never to exist flight 285, that our flight had been cancelled due to maintenance issues, ones that they would not specify. They had told us the next flight on your airline available to Cancun was on this coming Tuesday, having fourteen seats available, and Wednesday, having 30 seats available. We were also told that there were no available flights with a different airline, anywhere, anyhow. We were then told, rudely once again, to make a line to be dealt individually by your horribly condescending ticket agents to “weigh our options.” Options being:
1. Be refunded for our plane tickets (but not for our lodging, parking, excursions, and not to mention our time)
2. Take a shortened vacation on Wednesday, not being guaranteed that the flight would not be cancelled, delayed our overbooked (something I have found your company to be notorious for).
I decided to take option one, being no point to take a three day vacation to Cancun, being due back Saturday afternoon and spending two out of those three days travelling. At last we were insultingly offered $100 per person voucher to a flight to somewhere else, however still on your horrible airline. Given “bargain” tickets now days are around $500 dollars per person, a $100 voucher wouldn’t even cover one ticket between three of us. For my money lost from the Resort I had booked, and had to cancel, the $6 charge for two hour parking at U.S. Park (time which was all spent waiting in line to being told of our cancelled flight, and waiting to be reimbursed for our tickets) and the time I have spent not only researching and, inevitably, wasting for a decent deal for a nice vacation for my family and myself, I demand a much better offer than this. This is completely unacceptable, unforgivable and immoral, for you to do to my family and me, as not only customers but as people.
I expect a much higher level of service and satisfaction from an international company of your stature and success (even though the exact definition of YOUR success can be argued).You will never see my business again.

Detroit Flyer, I too have noticed that they have cut all of the deals going from or to Detroit. This is a huge bummer, as my family have used spirit for 10 + years due to the delas that they have had.

Spirit won’t let you redeem award miles online. Are you kidding? Get with this century! Ok, so we call their customer “service” line to inquire about redeeming miles. After having two phones on hold for more than 30 minutes each on two different occasions, we ‘re over you Spirit. Way to deter your customers! Based on the complaints on this site, however, I guess we’re better off not flying with you.

Hi all,

Looks like Spirit Airlines has announced that it plans to charge passengers $45 for carry on luggage. They will only get away with it, if you let them. They will have some reasons about cutting wait times and other nonsense, but if it succeeds all the airlines will follow. Let’s face it, this is a money grab and should be stopped. So start boycotting this airline now.
Happy travels,
devin

AND NOW, THEY ARE GOING TO SCREW US with the carry-on. If they get away with it, no doubt other carriers will follow. It is amazing to me that all of you who continue to get screwed, ripped-off and other wise treated like trash, apparently have not been able to see the broader picture of what is happening across the whole breadth and width of mainline commercial aviation. And it’s our own fault for letting it happen.

IF YOU THINK ABOUT all of the many economic categories which constitute the American flying public, a collage starts to emerge in relation to who complains about a given situation and the degree in which they perceive of, or are in fact being cheated and generally treated badly by not only Spirit Air, but also in every single instance of shoddy treatment with every major U.S. air carrier today. Yes, a segment of our society has “Walmart mentality”, but it is certainly small, and most of those folks, I would wager, have very limited resources and of necessity will try to ‘save a buck’ when flying is their main, or only, option. Additionally, with todays sorry economy, more and more of us are having to go for the cheapest possible, or not go at all.

GENERALLY, THOUGH, I would think that most of us who fly occasionally are in the majority of, as a guess, 80% of the ‘middle class’ flying public. We fly coach for the most part, try to get the cheapest rate but will pay a bit extra as our situation might benefit, e.g. in my own case, I will fly to Europe this year on Iceland Air, even though it takes longer and is a bit higher priced than a more direct flight with Delta ($850 two years ago, now $1100) because, I try to stay away from the Airbus – “if it ain’t Boeing, I ain’t going” – after having been associated with the aviation industry for close to 50 years, I do not trust the Airbus computerized fly-by-wire system (ironic that so much of our U.S. commercial fleet is European built, even our Coast Guard flies mostly French built and has contracted to re-fleet with Spanish built in 2015). Also, Iceland Air personnel are friendly and efficient and the whole experience is generally more pleasant than with any U.S. air carrier I’ve tried, and that’s most.

THE MAJORITY OF US FLY HERE AND THERE, the kids off to see Grandma, visit family, take the 3 day special to Vegas, vacation to Paris or Bahamas, on occasion, and mostly coach. We endure the misery and necessity of long lines, security check-in, having to now pay for all checked bags, snotty agents, delays, missed connections, lost bags, ill-mannered flight attendants, little food, over priced on-board drinks, stuffy air and cramped seating, and now soon to pay for carry-on, with talk in the air of charging for restroom use – where will it end? And for most of us, it’s not something we do very often, but it’s a large number of us that comprise that 80%, often or not.

SOME OF US TAKE THE TIME to get on these sites, these blogs, and complain about all of the crap that the airlines dump on us. But only SOME of us, most don’t. And those that complain here or on other sites could have just as easily sent an email to their reps in Congress or the Senate. We could form better coalitions for flyers rights. There is http://www.flyersrights.org which focuses mainly on ‘tarmac delays’ and did help in getting voluntary implementation of minimums – a real law not getting passed when it was cut off at the knees by the lobbyists – and in any case reporting and compliance only works with the airlines that wish to provide information for public dissemination. Spirit Air does not participate and is not listed. The main point is, we, the great majority, if we could come together, have the power to initiate laws and regulations and fair treatment policies, past the airline objections and threats of raised fees, past the lobbyists. But we don’t, and we won’t, because we are – too busy, and apathetic. And the airlines and the lobbyists know this. That we are getting screwed, we have only ourselves to blame.

SO, WHILE WE CONTINUE TO WHINE and moan on blog sites and to individual airlines, to no avail, the airlines will continue to pull us around by the short hairs. And make no mistake, no matter how short your short hairs are, they will get you anyway, sooner or later, more and more. Now, with Spirit Air charging for carry-on, it is just one more step in the passenger airlines march towards making air travel even more of an expensive and miserable mode of travel than it now is, and, they don’t give a hoot – that is, for most of us, but not all of us…

FIRST CLASS DON’T WHINE. Not on these sites in any case. If you take a good look around, as I have, read all of the various complaints about almost every U.S. air carrier, you will not be able to identify a single complaint coming from someone who flew business or first class. Especially first class. Now, of course those who can afford to travel first class get a much nicer deal – broad seats, tons of leg room, no charge for food, drinks, pillows & blankets etc., etc., and as well they should for 200 to 300% more than coach class for a ticket. More power to those who can afford it, you get what you pay for and all that. And while this inflated cost must also include an unwritten offer of ‘better treatment’, does that translate into extra deference and pointed individual respect? Of course it does, money talks and those who can afford it are assumed to be not only IN first class, but also OF first class – they must be better people than the cattle in the back. Ever heard of “asmallworld.net”?

I DON’T WANT TO SOUND LIKE A SOCIALIST, but if you can afford to pay $3700 instead of $1100 for the same flight, then I think you could afford to sue the hell out of an airline if they mistreated you, not to mention how a given wealthy/celebrity/influential individual could affect how poor publicity might come to bear on this. So no matter how hard you look, you won’t find a First Class complaint posting on any of these sites. Consequently, and unfortunately the conclusion we can take from this is, First Class passengers posses inherent ad hoc rights bestowed by the airline on the basis of real or supposed wealth and/or individual importance – and not to be confused with the extra amenities of their surroundings, IT’S PERSONAL. The unfortunate part of this is that those of us in Coach Class are generally assumed to be of Low Class, as least financially, and therefore cannot assume to receive more than a semblance of deference or personal respect as compared to those in First Class.

BEYOND BASIC FEDERAL REGULATIONS, those who fly Coach Class HAVE NO RIGHTS. Take the example of the flight attendant screaming at a mother because her child made too much noise, or hollering at the owner of a dog because it barked once. Think that would happen it they were in First Class? Not on your life. From the moment you step up to the counter to buy a basic Coach Class ticket you are assumed to be in a class not worthy of any more than basic tolerance, bordering intolerance. You do not have enough money and are not important enough to pose a threat due to any airline impositions you may incur. Are the airlines and their personnel deliberately mean, nasty and rude with Coach Class travelers? No, of course not, but in relation to First Class, they don’t really care all that much, and it happens all too often. Remembering, that beyond the basic rules and regulations of the Government, YOU HAVE NO RIGHTS, and very little if any recourse when being treated badly on a personal basis.

FEAR, THE AIRLINE TRUMP CARD, and we all know it’s there, hovering around us, and if played by some dirt bag flight attendant, big trouble. They can scream at us, ignore us, say rude and unpleasant things, with almost total impunity. But try screaming back at them, try ‘making a fuss’, even if you’re in the right, and you risk being labeled an ‘unruly passenger’ a ‘trouble maker’, with the possibility of getting kicked off the plane and having to answer to the police, or worse, the dreaded Homeland Security. These glorified ‘attendants’ posses way too much power, and they know it. In Coach Class you are automatically considered dirt if you come into any kind of confrontation, automatically, by the attendant and by the authorities. And, counting on your fellow passengers to back you up is a no-starter, we are all under the power of the FEAR FACTOR and I’d be very surprised if a witness would have the courage to step forward to back-up any wrong done to a fellow passenger. If you are in coach, then you do not have any power. YOU HAVE NO RIGHTS!

THE STINKING WEALTHY will continue to fly First Class and don’t give a damn about those in Coach – and it’s true, they do not want your lower class carry-on touching their Gucci. The filthy stinking rich 2% usually fly on private jets, and in any case care even less. Inequities, mistreatment, rudeness and underhanded ploys to skin an extra buck from Coach Class by the airlines will continue and intensify, without opposition it would seem. Do not doubt, that while the whole real scenario of the airlines seeing us as just a bunch of low-life cattle will never get written in company policy, it is, and we are, in any case, talked about in precisely those terms of derision, behind closed doors.

U.S. AIRLINE COMPANIES ARE OUT OF CONTROL, and it’s only going to get worse. No one seems ready to stop them from simply taking the middle class occasional flyer to the cleaners, ‘dollar-ing’ us to the breaking point. The executives continue to receive huge bonuses and hefty bail-out packages and the wealthy just go, ‘ho-hum’. So, all of you Coach Class hobo’s can just bite the bullet if you can’t find a way to coalesce in a way that might generate a realistic and comprehensive flyers bill of rights – or, you could try to save up for a First Class ticket. Vent your anger and frustration on blogs and sites such as this if it makes you feel better, but it doesn’t count for spit.

Valencia, Thank you and and your husband for serving our country. However as much as the fact that you are active military some courtesy should have been extended to you. However, weather delays just do not permit anyone I know of receiving any vouchers. The fact that you are parents without either cash or credit cards available is just plain . irresponsible. As far as waiting to accomodate other passengers, Would you not have appreiated that courtesy extendeded to you had you been them?

my family and i booked and paid for a trip from NYC to Myrtle Beach during the Easter week school vacation. Of course, the Spirit flight down to Myrtle Beach was delayed by several hours, but no matter, we arrived and had a wonderful week. We were to return via Spirit on April 3 at 2:40 pm. it was a clear, beautiful day up and down the Eastern seabord so weather was not an impediment to flying. At around 11:00 am we get a call from Spirit Airlines saying that we must call immediately, our flight from Myrtle Beach home has been cancelled — with no explanation of the basis for such cancellation. We dutifully called the number left on the voice mail and were connected to a “customer service” representative. We were told that the next available flight available would be leaving Myrtle beach on April 10th or we could get a refund and vouchers for our troubles. Needless to say, the suggestion of a 10 day delay in returning home (with school age children — information which was provided to Spirit at the time of booking) was both humorous and insulting. My husband then spent the better part of 2 hours calling and waiting on hold with Spirit’s “customer service” with the agent offering reimbursement of our full fare and 4 $100 vouchers for use on future Spirit flights. My husband accepted and smartly asked for a confirmatory email. After some time with no confirmatory email, my husband called back. 45 minutes on hold and another agent came back on the line to tell him that the offer was not a valid offer. in the meanwhile, i had booked a flight for the 4 of us back to NYC at a cost of over $1,100 (not surprisingly, last minute flights are mor expensive — i thought is was so organized in booking and paying for our trip so far in advance — i guess that is only true if you are flying on a reliable airline). After numerous written correspondance, Spirit airlines is offering a refund of the one way cost of the cancelled flight for TWO of the FOUR passengers and no refund of the pre-paid baggage fee incurred for the cancelled flight. Forget about any voucher (which is fine as we will NEVER fly spririt again). Spirit should look at the policy they’ve implemented for travelers who chose to change their flights — if you, the paying customer, decide to change your itinerary within 24 hours of the departure time – you lose the entire cost of the flight and must pay 100% of the cost of the new flight. If the paying customer decides to change a flight more than 24 hours prior to departure, the customer must pay a $100 change fee AND pay the difference in the cost of the new flight. We were asking for no less considering that the only reason our flight was cancelled was to re-route the LGA-MYR plane to a more profitabile route, without regard to the economic impact on its customers.

Spirit claims it has refunded the cost for two of the four purchased tickets, with no credit for the pre-paid baggage, but it has not shown up on our credit card statement. With consistently delayed and cancelled flights, you’d think an airline would be more attune to their customer service. Since they do not, we are now required to take legal action to get our money back (since when is it legal for a company to take your money, not provide the paid for services and then not refund the money paid for such services??) .

Does my husband have to have a membership if i have 1 to fly?

Why didn’t I research information on Spirit Airline credit card before I applied? Why did I even pay for the stupid $9 Club Fare for $39.95? I’m so stupid…ughh. Free 3 round trips? Yeah, within walking distance is more like it. Off-peak? 1 week “off-peak” of the whole year?

I haven’t gotten any $9 Fare deals. What’s up with redeeming my rewards without a charge prior to 180 days of booking? $15 = 21-179 days, etc…

Who made up these rules?

I’m so regretting with Spirit Airlines…you’re gonna charge carry-on luggage too starting Jul/Aug 2010??? What the hell???

All I have to say is PETITION and public exposure. I would like to start a petition that should go to FAA (Federal Aviation Administration) and whatever governing authorities that allow them to treat the consumer in such a unprofessional and criminal way. I did say Criminal. Afterall, it is illegal to steal from people right? So people, it’s got to start with us! Im tired of whinning and not getting any thing done. Will you join me? sherrellwalker@yahoo.com