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7 Responses to “Northwest Airlines”

1. On September 30th, 2007 at 7:39 am Gary said

   NW has its problems but it is certainly trying to do right. I was in Fort Lauderdale this year. A morning departing flight was delayed because the plane was not working. The airline flew an empty plane from Atlanta to take us all to Detrioit. In the end we were only an hour late–most people made thair connections. That saved a lot of email complaints.

2. On October 15th, 2007 at 6:17 pm Dan Morrison said

   My wife and I purchased six rt airfares on NWA for travel from SeaTac to Honolulu.My son was not able to get leave from the Army in time to fly to Hawaii with us.I sent an email to NWA Customer Service explaining the predicament we were facing [we wanted to have all of our grown children in Hawaii for Christmas with us].We requested in lieu of the paid for rt airfares,six vouchers for future travel for any destination that NWA serves in the continental US,and were willing to pay the extra cancellation[which I feel is WAY too much]fee to cancel the resrvations.

   I emailed Customer Service at NWA ten days ago and have not even been extended the dignity of a reply.
   I have flown NWA numerous times since 1976[when it Northwest Orient Airlines],even on NWA in the summer of ‘05.I understand that I should have been more on the power curve when it came to insuring vacation dates,but it would appear to me to be a small matter for NWA to help us out on this………

3. On January 6th, 2008 at 4:00 pm Otfried Niedermaier said

   I am writing this note on behalf of my mother Ottilie Niedermaier , who at this moment (1526 on 1/8/08) is on her way back to Germany.
   After an uncomplicated travel to Detroit things turned bad in every aspect. After passing through customs in Detroit her luggage was taken from her to be rechecked to disappear without a trace. It has not been found since. Next her flight (#294) from DTW to CLE was postponed over night. As may elderly mother (83 years!) speaks only minimal English, my wife and I tried to help find her luggage. We spent endless hours on the phone between 12/23 and today 1/6. Nobody appeared to be willing to directly to talk to anybody, esp. luggage services in Detroit, not to mention physically check in the unidentified luggage area or walk to customs to check there. At one point, after pointing out, her limited language skills,that “everybody in Germany speaks English”. Today, after helping her to check in for her flight back to NUE, I asked to send a message to DTW to have an electric cart for her ready, I was told they cannot call or send messages to DTW. I hoped, that my mother as a gesture of Good Will would be able to get an upgrade or some other response.
   In short, the commitment to customer service has been missing!
   I am looking forward to your response.
   The luggage tracking # is CLENW60237. She is on flights NW 5831, MW 68, and KL 1883.
   Sincerely
   Otfried Niedermaier
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4. On April 14th, 2008 at 10:46 am Shelley said

   I have never experienced such a mess as I have w/ NWA. I have been trying to contact the customer care line for days, all it does is play the same message over and over again. I am not getting a live person at all. I have emailed, said it could take 1-2 weeks. I do not have that long to wait.

   My business spends thousands on NWA a year and I will not use them again. Nor will I ever use them on a personal vacation ever.

5. On May 16th, 2008 at 11:00 pm Frederick K. Ness said

   I have been unable to contact a human to discuss using my Worldperks balance. I am considering not using NW Airlines again. Please let me know how to contact a human representative.

6. On May 19th, 2008 at 3:53 pm Erika said

   I have had so many issues with Northwest over the last year I swear I will never use them again. They don’t have any customer service and could care less if they had your business or not. I have no idea how to actually reach anyone who has “authority” to help me. Everyone on the phone says they can’t. Why do they pay these people to answer the phone and do nothing? It is such a mess and all I want is someone qualified to have an intelligent conversation with and can provide me some assistance with my issues. I have lost faith that this will ever happen. I have washed my hands of them and they will no longer be getting any of my money!!

7. On August 27th, 2008 at 1:18 am Dave said

   A friend who works at a Northwest Reservation Center said that the operators there are told to provide people who call with complaints with a mailing address and to address their complaints to the attention of “Ellie Hayes” (or something similar at least). There is, however, no “Ellie Hayes” employed by Northwest Airlines, and letters addressed to that name are trashed unanswered.

   So, don’t call reservation centers in the hope of getting a complaint resolved and don’t send any complaints to “Ellie Hayes”!

   It may be worth noting that one of Minnesota’s Congressional Representatives, James Oberstar, is the chair of the House Committee on Transportation. Since Northwest is for the moment a Minnesota-based business, it couldn’t hurt to copy him with any complaints you might send to Northwest.

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