http://www.jetblue.com
11829 Queens Blvd
Forest Hills, NY 11375-7212
(718) 286-7900
Customer Relations
PO Box 17435
Salt Lake City, UT 84117-0435
(801) 365-2470
How to get through to an operator: press “0.”
Overview
JetBlue’s customer service reputation trends toward the extremes. It’s either really good, with friendly flight attendants, superior onboard amenities, generous legroom and many other customer-friendly practices. Or it’s really bad (think passengers stranded on the tarmac during an ice storm or grandmothers being threatened with arrest for videotaping other passengers). More often than not, though, JetBlue does right. Hopefully you won’t have to use these names.
If you have a customer complaint, please read this before contacting the company.
Customer service resources
Contract of carriage
Customer bill of rights
Email form
Primary e-mail
(A JetBlue insider notes: “We are all best reached by emailing DearJetBlue@jetblue.com through our email management software.”)
Primary contact
Sharon Evans
Corporate customer support
(801) 993-6726
sharon.evans@jetblue.com
Debbie Castleton
Corporate customer support
(801) 365-2406
debbie.castleton@jetblue.com
Shauna Seymour (personal injury claims)
Specialist customer support
(801) 365-2493
shauna.seymour@jetblue.com
Jenna Peterson (ADA concerns)
Specialist customer support
(801) 365-2361
jenna.jeterson@jetblue.com
Secondary contacts (*)
Michelle Hansen
Director, customer support operations
(801)365-2491
michelle.hansen@jetblue.com
Rob Maruster
Executive vice president and chief operating officer
(718) 286-7900
rob.maruster@jetblue.com
Chief executive (*)
David Barger
Chief executive officer
(718) 286-7900
david.barger@jetblue.com
What others have to say about JetBlue
Aviation Consumer Protection Division Air Travel Consumer Report
Consumeraffairs.com
Epinions.com
This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.
* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.
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{ 2 comments… read them below or add one }
Jet Blue is the WORST airline!!!! We were called at 6 am to tell us that our 9 am flight to LAXon 12/21/09 to see ailing Grandparents for Christmas was cancelled. No alternative flight arrangements, nothing else just cancelled period. After waiting 45 minutes on hold through their 1 telephone number, an agent named Chiara just said too bad we have been cancelling flights for three days and don’t have the equipment in the right places and you probably don’t have alternative arrangements so not our problem!!! We have in the past flown Jet Blue several times a year and this is going to end. The airline’s poor planning for a minor “storm” two days ago does not merit cancelled flights on the third day. JET BLUE IS THE WORST!!!!!!
Booked round trip flights to Aruba for two through Bank of America World Points and paid JetBlue $160 extra for choice seats – specifically 5E & 5F from Boston to Aruba, and 2E & 2F coming back. When looking at the status, JetBlue had reassigned me to seats 13C & 13D, and 24D & 24E. These are terrible seats. JetBlue’s phone number (800-538-2583) continuously claims too much volume no matter what time of day I call – and then it hangs me up. This is theft, a ripoff. And JetBlue’s process for resolving problems such as this is non-existent. I doubt that I will seriously consider JetBlue for future flights.