Hertz

I prepaid for a car rental with Hertz, something that is relatively new. When my credit card bill arrived, there was an entry for what appeared to be a car rental in Oklahoma City, with a notation that the rental was Oklahoma City and the return was Oklahoma City, for dates 6/15 to 6/17. Issue: I’ve never been to Oklahoma City and I didn’t go anywhere June 15 and the amount billed was not an amount on any of my other Hertz reservations. When I called, they said the dates were the dates I had made the online reservation, the date it was processed and the amount, exclusive of taxes and other miscellany, that I had pre-paid. I think this is incredibly confusing! Why not use the dates/city of the actual reservation? Turned out not to be a problem and the customer service rep was very understanding, but they could have saved me and themselves some hassle by doing something that makes a little more sense.

Sometime ago I had a flight from Philadlphia to Miami, and reserved a Hertz car at the Miami airport. It was a special rate… quite favorable. Due to storms, the flight was diverted to Ft. Lauderdale. At the Hertz desk in Ft. Lauderdale, they refused to honor the rate and quoted a very high (walk-up) rate. Only when I refused the rate, took his name to tell of my intentions to write to corporate headquarters, and began to make arrangements for a bus ride that shuttles between the the two airports did the agent give me a car at the original rate. At the time I was a Hertz Gold Card member. I thought that was shabby treatment.